Bugs and fixes

• Clevershare (Mac) - spinning wheel - fix
• Clevershare (Mac) - no sound or wrong output - fix
• Chrome Problems and Fixes
• Office - Word, Excel, PowerPoint - No editing rights

Clevershare (Mac) - spinning wheel - fix

If, after you press Start Mirroring, you encounter the spinning wheel of death and the app never starts sharing the screen, please follow the underneath steps to fix the problem:
Right-click (click with 2 fingers, or press and hold Control while clicking) the Clevershare icon in your Dock and select Quit from the contextual menu that appears.
Open the System Preferences menu from the Apple symbol in the upper-left corner. In the window that pops up select the Security & Privacy menu. Click on the Privacy tab and find the Screen Recording option on the side. Either check, or remove and check back, the tick next to Clevershare.    Reopen the Clevershare app and reconnect - now everything should be back to normal.   Please note that the app does not record your screen, it needs the function to clone and send the image to the Interactive Display.

 

Clevershare (Mac) - no sound or wrong output - fix

First, please make sure that the Mac, the Interactive Display, and the player (Youtube, VLC) are not on mute. If all are good:
In 90% of the cases forcing the app to close and reopen fixes the problem.
Right-click (click with 2 fingers, or press and hold Control while clicking) the Clevershare icon in your Dock and select Quit from the contextual menu that appears. Then, reopen the app, reconnect, and test again.
If the sound is still not going through, Quit Clevershare one more time, and open the System Preferences menu from the Apple symbol in the upper-left corner. In the window that pops up select the Security & Privacy menu. Click on the Privacy tab and find the Microphone option on the side. Remove and check back the tick next to Clevershare. You may have to unlock this menu by clicking on the lock in the lower-left corner. If asked, use the password that you use to log in to your Mac.   Reopen the Clevershare app and reconnect - the sound should be back to its 340 m/s normal behavior.

 

Chrome Problems and Fixes

How to Clear Cache, Restart, Update

Lately, Chrome started to misbehave – not loading pages, failing to sign in, bad rendering, etc.

We found easy fixes for all the situations.

First things first – if you have a big Update button in the upper right corner, click on it and select ‘Relaunch to update Chrome.’ Do not worry; Chrome will reopen all the tabs that you have active.

The update usually fixes all the known problems because it restarts Chrome. We also discovered that Creative Cloud (Acrobat, Photoshop, etc.) fails to log in, and it’s not letting you use the installed Adobe apps until you update.

If you are connected to the internet but all the new pages are blank; usually, the fix that works is restarting Chrome (do not worry, there’s an easy way to reopen all your tabs.)

Right-click (click with two fingers) the Chrome icon in the Dock and select Quit. Then, reopen it.

If your tabs do not reopen – click the 3 vertical dots from the upper-right corner, hover over History, then the numbered tabs, in this example 4 Tabs, and click on Restore window.

If your tabs are still blank, restart the laptop from the Apple symbol in the upper-left corner – Restart.

If Chrome displays a page incorrectly or it fails to sign you in, clear the cache and try again.

Click the 3 vertical dots from the upper-right corner and select Settings.

Click on Privacy and security in the left panel and select Clear browsing data.

Uncheck Browsing history, choose All Time under Time range, and click Clear Data. 

Reload the page and try again.

If everything fails, please go back to Settings, extend the Advanced menu in the left panel, and click on 'Restore Settings to The original Default'. Select 'Reset Settings'. Your Favorites and Passwords will not be erased, but Chrome will disable all your Extensions.

Office - Word, Excel, PowerPoint - No editing rights

If you discover that Word, Excel, PowerPoint, or any other Office apps, do not let you edit your documents, please follow the steps underneath to fix the problem.

• If the problem persists, please let the IT department know at ithelpdesk@isb.be

Bring the app into focus, and click on its name on the top bar (in our example Word); from the drop-down list, select Activate Office.

In the window that pops up, select Already bought Office? Enter your password and Sign in. Start Using Word.