# ISB Repository

To see the Employees' specific documentation please log in using your ISB account and password.

# Adobe

Acrobat, Photoshop, Premiere, etc.

# How to install Adobe software

How to install the newest version of Photoshop, Illustrator, Premiere, Acrobat, Lightroom, etc. on your computer.

(First, please check with the IT office to make sure that your ISB Adobe account is active and merged with your email account.)

<table border="1" id="bkmrk-windows-version.-%C2%A0-" style="border-collapse: collapse; width: 100%;"><tbody><tr><td style="width: 46.1728%;">**Windows** version.

Press the **Start** button and write Adobe Creative in the search field. Open the **Adobe Creative Cloud** app.

</td><td style="width: 53.8272%;">**Mac** version.

Press the **Spotlight** button and write Creative Cloud in the search field. Open the **Creative Cloud** app.

</td></tr></tbody></table>

[![creative_cloud.JPG](https://docs.isb.be/uploads/images/gallery/2019-09-Sep/scaled-840-0/creative_cloud.JPG)](https://docs.isb.be/uploads/images/gallery/2019-09-Sep/creative_cloud.JPG)

In the window that pops up Sign in using your email and click on **Continue.** If it asks you to choose an account chose the **Company or School Account** one. If not, please insert the **password** that you use to log in to your email and click on Sign In.

![](https://docs.isb.be/uploads/images/gallery/2020-10/scaled-1680-/image-1602594756125.png)![](https://docs.isb.be/uploads/images/gallery/2020-10/scaled-1680-/image-1602594792971.png)

In the new window that pops up insert your ISB email and click Next , your password, and click on Sign In. Insert the code that you receive on your phone or approve your sign in via the authenticator App.

![](https://docs.isb.be/uploads/images/gallery/2020-10/scaled-1680-/image-1602594854796.png)

![](https://docs.isb.be/uploads/images/gallery/2020-10/scaled-1680-/image-1602594873278.png)

![](https://docs.isb.be/uploads/images/gallery/2020-10/scaled-1680-/image-1602594930269.png)

After the sign-in is complete Creative Cloud will check to see what Adobe apps you have installed on your computer, this can take up to 10 minutes. When done, in the new Creative Cloud window, click on the Apps tab and update or install the ones that you need. You can always come back and install more if needed.

[![adobe10.JPG](https://docs.isb.be/uploads/images/gallery/2019-11/scaled-1680-/adobe10.JPG)](https://docs.isb.be/uploads/images/gallery/2019-11/adobe10.JPG)

Use the same technique as in the first step to find the installed apps. If you use them often pin them to the taskbar or dock.

# Adobe Acrobat Sign

(click on the chapter to fast jump to it)

How to:

[**Sign in to use Acrobat Sign:**](https://docs.isb.be/link/136#bkmrk-sign-in-to-use-acrob-0) Acrobat Sign is a web-based application.

[**Configure your user account:**](https://docs.isb.be/link/136#bkmrk-configure-your-user--0) verify and edit your profile information; choose a default signature and style; set up your events and/or notifications.

**[Prepare and send a document for signature:](https://docs.isb.be/link/136#bkmrk-%C2%A0-0)** select a document, add fields for signatures, names, date, etc., and send it.   
Supported files that can be edited, sent, and signed - DOC, DOCX, RTF, XLS, XLSX, PPT, PPTX, TXT, CSV, HTML, HTM, TIFF, TIF, BMP, GIF, JPG, JPEG, and PNG. Adobe Sign can also read and use your Google docs.

**[Complete and Sign a document using Fill and Sign:](https://docs.isb.be/link/136#bkmrk-%C2%A0-2)** use Adobe Sign to fill in a document and sign it.

**[Manage and track documents sent for signature:](https://docs.isb.be/link/136#bkmrk-manage-and-track-doc-1)** find a document, view their status, and print or export as PDFs. Send a reminder, or cancel the transaction.

**[Sign an agreement:](https://docs.isb.be/link/136#bkmrk-%C2%A0-4)** how to sign a document received over email. No additional software is required.

**Sign in to use Acrobat Sign**

- Please open [https://secure.echosign.com/public/login](https://secure.echosign.com/public/login) to sign in. 
    - Use your ISB email; click on the password field and wait a few seconds for Adobe to recognize the account. When asked what type of account it is, please select **Company or School Account**.
    - If not automatically logged in, use your ISB email password to sign in.

**Configure your user account:**

- In the video below, you can learn how to verify and edit your profile (**important**), choose a default signature and style, and set up your events and email notifications. Note: most alerts are unavailable in our environment because Adobe cannot check when or if somebody opened an agreement.

<video controls="controls" height="375" style="width: 800px; height: 399px;" width="751"> <source src="https://images-tv.adobe.com/mpcv3/1209/8f30fc93-8d77-4053-a70d-a2283350c72c_1587767772.960x540at1200_h264.mp4" type="video/mp4"></source></video>

**Prepare and send a document for signature:**

- Select a document, then add fields for signatures, names, date, etc., and send it for signage.  
    
    - Supported files: DOC, DOCX, RTF, XLS, XLSX, PPT, PPTX, TXT, CSV, HTML, HTM, TIFF, TIF, BMP, GIF, JPG, JPEG, and PNG.
    - Adobe Sign can also read your Google docs. When first accessing it, please allow the pop-up to open, reload the page, and give Adobe permission to read your Google Drive. It will read the selected document, transform it into a PDF and send it.
- Password protect the document if needed
- Some of the options presented here are not available because Adobe doesn't have control over our environment.
- A quick look at what the signer will receive

<video controls="controls" height="374" style="width: 800px; height: 398px;" width="751"> <source src="https://images-tv.adobe.com/mpcv3/1209/8f30fc93-8d77-4053-a70d-a2283350c72c_1587767772.960x540at1200_h264.mp4" type="video/mp4"></source></video>

**Complete and Sign a document using Fill and Sign:**

- Use Adobe Sign to fill in a document and sign it

<video controls="controls" height="400" style="width: 800px; height: 400px;" width="800"> <source src="https://images-tv.adobe.com/mpcv3/e9625056-eec8-4265-bd74-e13d5de22b8d_1584556262.960x540at1200_h264.mp4" type="video/mp4"></source></video>

**Manage and track documents sent for signature:**

- Select the Manage tab and find the document you want to manage by using the search field or the Status panel on the left. You can view documents and their status and print or export them as PDFs. For the ones In Progress, you can also send a reminder or cancel the transaction.

**Sign an agreement:**

- How to sign a document received over email.

<iframe allowfullscreen="allowfullscreen" height="449" src="https://www.youtube.com/embed/xVf7bdbq36M" style="width: 801px; height: 449px;" width="801"></iframe>

- No additional software is required to sign documents, but Adobe will try to convince you (see underneath) to log in or create an account with them at the end. Please ignore this and close the page; no other actions are needed.

[![Acrobat Sign.jpg](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/ht4yaoTGUec3fyzk-acrobat-sign.jpg)](https://docs.isb.be/uploads/images/gallery/2023-03/ht4yaoTGUec3fyzk-acrobat-sign.jpg)

# Backup Your Data

How to save everything before changing the hardware that you use or before you depart with ISB.

# Take Your Google Data With You - for Teachers and Staff

<section class="yaqOZd LB7kq tpmmCb gk8rDe" id="bkmrk-"></section><section class="yaqOZd" id="bkmrk-google-drive-data-if">#### <span style="color: #333399;">Google Data</span>

After you leave, your ISB account will be deactivated. Your content will **be deleted. We cannot help you recover your data once you have departed from ISB.**

**Before you begin, please become familiar with [these guidelines on removing sensitive information.](https://sites.google.com/isb.be/data-transfer-for-leavers/removing-sensitive-information?authuser=0)**

There are two ways to export your data; please read the Option's intro and choose what works for you.

##### Option 1 - <span style="color: #333399;">Copy to new drive</span>

If you would like to 'move' your data from your ISB Google Drive to a personal Google Drive, the process outlined below is recommended. **But first**... please make sure that you have enough space on your personal drive. Your personal drive is limited to **15GB** by default.

**In your ISB Google Drive:**

<div><div><div><div><div><div><div><div><div><div>1. Create a folder where you will place all the files you would like to keep.[![create-folder.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/create-folder.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/create-folder.JPG)
2. Move the files and folders that you want to keep into the new folder.[Share the folder you created with your personal account.![move-to-folder_b.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/move-to-folder_b.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/move-to-folder_b.JPG)
3. Share the folder you created with your personal account.[![share-with-personal.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/share-with-personal.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/share-with-personal.JPG)
4. Transfer the ownership of your newly shared folder to your personal account (right-click the newly created folder and select Share one more time, expand the Editor submenu, and select Transfer ownership.)  
    [![transfer_ownership_b.JPG](https://docs.isb.be/uploads/images/gallery/2022-04/scaled-1680-/840XhxmXyqk0kbW7-transfer-ownership-b.JPG)](https://docs.isb.be/uploads/images/gallery/2022-04/840XhxmXyqk0kbW7-transfer-ownership-b.JPG)

</div></div></div></div></div></div></div></div></div></div>##### Option 2 - <span style="color: #333399;">Download your Data:</span>

You can choose to download an archive of your files as well. This process is easier than the copy method, but Google Apps documents (docs, sheets, slides…) will be converted to Microsoft-compatible files (Word, Excel, PowerPoint…).

<div><div><div><div><div><div><div><div><div><div><div>1. In your ISB Google Drive, right-click on a file or folder that you would like to download.
2. Select “Download” from the list of options.
3. Save the downloaded archive to an external hard drive or a personal cloud storage service (a personal Google Drive, Dropbox, etc.).

</div></div></div></div><div><div>  
</div></div></div></div></div></div></div></div></div></section><div id="bkmrk--0"><div><div><div><div><div><div><div><div><div><div><div><div><div>  
</div></div></div></div></div></div></div></div></div></div></div></div></div></div>

# Take Your Google Data With You - for Students

<section class="yaqOZd LB7kq tpmmCb gk8rDe" id="bkmrk-"></section><section class="yaqOZd" id="bkmrk-google-drive-data-if">#### <span style="color: #333399;">Google Data</span>

In December, after you leave, your ISB account will be deactivated. Your data will remain for the next 5 years past deactivation at which point it will be deleted. Please note that you may contact IT beyond the month of December in order to have your account reactivated for a short duration.

</section>Additionally, any account made on other platforms using your ISB Email will likely encounter problems as a result of your gmail being deactivated. Please make sure to transfer those accounts to personal ones as well.

<section class="yaqOZd" id="bkmrk-there-are-two-ways-t"><span style="color: #333399;"><span style="color: #000000;">There are two ways to export your data; please read the Option's intro and choose what works for you.</span></span>

##### <span style="color: #333399;"><span style="color: #000000;">Option 1</span> - Copy to new drive</span>

If you would like to copy your data from your ISB Google Drive to a personal Google Drive, the process outlined below is recommended. **But first**... please make sure that you have enough space on your personal drive. Your personal drive is limited to 15GB by default.

**In your ISB Google Drive:**

<div><div><div><div><div><div><div><div><div><div>1. Create a folder where you will place all the files you would like to move.[![create-folder.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/create-folder.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/create-folder.JPG)
2. Move the files you want to keep into the new folder. You can add folders as well, but that might make the next steps more tedious.[![move-to-folder_b.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/move-to-folder_b.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/move-to-folder_b.JPG)
3. Share the folder you created with your personal account.[![share-with-personal.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/share-with-personal.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/share-with-personal.JPG)

</div></div></div></div></div></div></div></div></div></div>**In your personal Google Drive:**

<div><div><div><div><div><div><div><div><div><div>1. Open the folder that you shared with your personal account.
2. Select all the files inside the folder (Ctrl+A (select all) OR Shift+left click) \*FILES ONLY, NOT FOLDERS\*
3. Right-click on one of the files you selected and choose “Make a copy.” This will create a copy of all the files. Your personal account will be the **owner** of the copies. The copies will have the name “Copy of…”[![make-copy.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/make-copy.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/make-copy.JPG)
4. Move the files with the name “Copy of…” to another location on your personal Google Drive.[![move-to-keep.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/move-to-keep.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/move-to-keep.JPG)

</div></div></div></div></div></div></div></div></div></div>##### <span style="color: #000000;">Option 2</span><span style="color: #333399;"> - Download your Data</span>

You can choose to download an archive of your files as well. This process is easier than the copy method, but Google Apps documents (docs, sheets, slides…) will be converted to Microsoft-compatible files (Word, Excel, PowerPoint…).

<div><div><div><div><div><div><div><div><div><div>1. In your ISB Google Drive, right-click on a file or folder that you would like to download.
2. Select “Download” from the list of options.
3. Save the downloaded archive to an external hard drive or a personal cloud storage service (a personal Google Drive, Dropbox, etc.).

</div></div></div></div><div><div><div><div>  
</div></div></div></div></div></div></div></div></div></div></section>

# Transfer Your Browser Bookmarks

##### **Chrome**

The easiest option for Chrome is to sign in and sync. This will sync your bookmarks as well as your history. If you've already signed in, please make sure you are syncing your bookmarks:

<div drawio-diagram="185"><img src="https://docs.isb.be/uploads/images/drawio/2020-10/drawing-34-1603369191.png" alt=""/></div>

If you have not yet signed into Chrome:

1. Open Chrome.
2. In the top right, click the button with your name or People ![People icon](https://lh3.googleusercontent.com/lYTtYmZ_QVHxVby0ZAMB4AU08fjLUhmwZOSl78b73pDnfJbjNSxd3A9s4etSXdDQx7UJ=w18 "People icon").
3. Click **Sign in to Chrome**.
4. Sign in with your ISB Credential I
5. f you want to sync your info across all your devices, click **Turn on sync** ![and then](https://lh3.googleusercontent.com/M1clyx8CUPwAH1XgxPTgbMx6sSwblyKIw2QAVv1HG_JrI2KCL4aMsSCCwq3zT1X2bm_n=h18 "and then")**Turn on**.
6. To customize your sync settings, click More ![More icon](https://storage.googleapis.com/support-kms-prod/ArAlBcUAe8h1l5m69uxnwElxkqwW0QdtIc3F "More icon") ![and then](https://lh3.googleusercontent.com/nHFGZ_9xjCh-mP83zMzXQVJF5VYf2n6kwoBIxB2zv3V4VPT4gNTtBye8lYznogLqLPY=w13-h18 "and then") **Settings** ![and then](https://lh3.googleusercontent.com/nHFGZ_9xjCh-mP83zMzXQVJF5VYf2n6kwoBIxB2zv3V4VPT4gNTtBye8lYznogLqLPY=w13-h18 "and then") **Advanced sync settings**. You can choose what information to share across other devices where you're signed in to Chrome.

#####   
**Firefox**

To export bookmarks from Firefox, follow the instructions [linked here.](https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer#:~:text=Click%20Bookmarks%20and%20then%20click,Bookmarks%20bar%20at%20the%20bottom.&text=Import%20and%20Backup%20and%20choose,html%20by%20default.)

# Bugs and fixes

It's not a bug - just a feature.

# Clevershare (Mac) - spinning wheel - fix

<table border="1" class="align-left" id="bkmrk-first%2C-please-make-s" style="width: 100%; border-collapse: collapse;"><tbody><tr><td colspan="2" style="width: 99.8765%;">If, after you press Start Mirroring, you encounter the spinning wheel of death and the app never starts sharing the screen, please follow the underneath steps to fix the problem:

</td></tr><tr><td colspan="2" style="width: 99.8765%;">Right-click (click with 2 fingers, or press and hold Control while clicking) the Clevershare icon in your Dock and select Quit from the contextual menu that appears.

</td></tr><tr><td colspan="2" style="width: 99.8765%;">[![quit_clevershare.JPG](https://docs.isb.be/uploads/images/gallery/2020-10/scaled-1680-/quit_clevershare.JPG)](https://docs.isb.be/uploads/images/gallery/2020-10/quit_clevershare.JPG)</td></tr><tr><td colspan="2" style="width: 99.8765%;">Open the System Preferences menu from the Apple symbol in the upper-left corner. In the window that pops up select the Security &amp; Privacy menu. Click on the Privacy tab and find the Screen Recording option on the side. Either check, or remove and check back, the tick next to Clevershare.

Reopen the Clevershare app and reconnect - now everything should be back to normal.

Please note that the app does not record your screen, it needs the function to clone and send the image to the Interactive Display.

</td></tr><tr><td class="align-left" style="width: 50%; vertical-align: top;">[![open_security&privacy.JPG](https://docs.isb.be/uploads/images/gallery/2020-10/scaled-1680-/open_security&privacy.JPG)](https://docs.isb.be/uploads/images/gallery/2020-10/open_security&privacy.JPG)</td><td style="width: 49.8765%;">[![screen.JPG](https://docs.isb.be/uploads/images/gallery/2020-10/scaled-1680-/screen.JPG)](https://docs.isb.be/uploads/images/gallery/2020-10/screen.JPG)</td></tr></tbody></table>

# Clevershare (Mac) - no sound or wrong output - fix

<table border="1" class="align-left" id="bkmrk-first%2C-please-make-s" style="width: 100%; border-collapse: collapse;"><tbody><tr><td colspan="2" style="width: 99.8765%;">First, please make sure that the Mac, the Interactive Display, and the player (Youtube, VLC) are not on mute. If all are good:

</td></tr><tr><td colspan="2" style="width: 99.8765%;">In 90% of the cases forcing the app to close and reopen fixes the problem.

</td></tr><tr><td colspan="2" style="width: 99.8765%;">Right-click (click with 2 fingers, or press and hold Control while clicking) the Clevershare icon in your Dock and select Quit from the contextual menu that appears. Then, reopen the app, reconnect, and test again.

</td></tr><tr><td colspan="2" style="width: 99.8765%;">[![quit_clevershare.JPG](https://docs.isb.be/uploads/images/gallery/2020-10/scaled-1680-/quit_clevershare.JPG)](https://docs.isb.be/uploads/images/gallery/2020-10/quit_clevershare.JPG)</td></tr><tr><td colspan="2" style="width: 99.8765%;">If the sound is still not going through, Quit Clevershare one more time, and open the System Preferences menu from the Apple symbol in the upper-left corner. In the window that pops up select the Security &amp; Privacy menu. Click on the Privacy tab and find the Microphone option on the side. Remove and check back the tick next to Clevershare. You may have to unlock this menu by clicking on the lock in the lower-left corner. If asked, use the password that you use to log in to your Mac.

Reopen the Clevershare app and reconnect - the sound should be back to its 340 m/s normal behavior.

</td></tr><tr><td class="align-left" style="width: 50%; vertical-align: top;">[![open_security&privacy.JPG](https://docs.isb.be/uploads/images/gallery/2020-10/scaled-1680-/open_security&privacy.JPG)](https://docs.isb.be/uploads/images/gallery/2020-10/open_security&privacy.JPG)</td><td style="width: 49.8765%;">[![sound.JPG](https://docs.isb.be/uploads/images/gallery/2020-10/scaled-1680-/sound.JPG)](https://docs.isb.be/uploads/images/gallery/2020-10/sound.JPG)</td></tr></tbody></table>

# Chrome Problems and Fixes

How to **Clear Cache, Restart, Update**

Lately, Chrome started to misbehave – not loading pages, failing to sign in, bad rendering, etc.

We found easy fixes for all the situations.

First things first – if you have a big **Update** button in the upper right corner, click on it and select ‘Relaunch to update Chrome.’ Do not worry; Chrome will reopen all the tabs that you have active.

[![update.JPG](https://docs.isb.be/uploads/images/gallery/2021-12/scaled-1680-/czDoIwYni176wN4M-update.JPG)](https://docs.isb.be/uploads/images/gallery/2021-12/czDoIwYni176wN4M-update.JPG)  
The update usually fixes all the known problems because it restarts Chrome. We also discovered that Creative Cloud (Acrobat, Photoshop, etc.) fails to log in, and it’s not letting you use the installed Adobe apps until you update.

If you are connected to the internet but **all** the **new pages are blank;** usually, the fix that works is **restarting Chrome** (do not worry, there’s an easy way to reopen all your tabs.)

Right-click (click with two fingers) the Chrome icon in the Dock and select Quit. Then, reopen it.

[![restart.JPG](https://docs.isb.be/uploads/images/gallery/2021-12/scaled-1680-/H7QsXXzbPG8fYRvP-restart.JPG)](https://docs.isb.be/uploads/images/gallery/2021-12/H7QsXXzbPG8fYRvP-restart.JPG)  
  
If your tabs do not reopen – click the 3 vertical dots from the upper-right corner, hover over History, then the numbered tabs, in this example 4 Tabs, and click on Restore window.  
[![restore tabs.JPG](https://docs.isb.be/uploads/images/gallery/2021-12/scaled-1680-/5LYHmyUzbxlYLt0O-restore-tabs.JPG)](https://docs.isb.be/uploads/images/gallery/2021-12/5LYHmyUzbxlYLt0O-restore-tabs.JPG)  
If your tabs are still blank, restart the laptop from the Apple symbol in the upper-left corner – Restart.

If Chrome **displays a page incorrectly** or it **fails to sign you in**, **clear the cache** and try again.

Click the 3 vertical dots from the upper-right corner and select Settings.

[![settings.JPG](https://docs.isb.be/uploads/images/gallery/2021-12/scaled-1680-/47Ppk2YjLrmlwz8S-settings.JPG)](https://docs.isb.be/uploads/images/gallery/2021-12/47Ppk2YjLrmlwz8S-settings.JPG)  
  
Click on Privacy and security in the left panel and select Clear browsing data.

[![pands.JPG](https://docs.isb.be/uploads/images/gallery/2021-12/scaled-1680-/hbxI06KtzJL1Gi5H-pands.JPG)](https://docs.isb.be/uploads/images/gallery/2021-12/hbxI06KtzJL1Gi5H-pands.JPG)  
  
Uncheck Browsing history, choose All Time under Time range, and click Clear Data.

[![clear data.JPG](https://docs.isb.be/uploads/images/gallery/2021-12/scaled-1680-/c9ngi9n3fxEr1oGp-clear-data.JPG)](https://docs.isb.be/uploads/images/gallery/2021-12/c9ngi9n3fxEr1oGp-clear-data.JPG)  
Reload the page and try again.

If everything fails, please go back to Settings, extend the Advanced menu in the left panel, and click on 'Restore Settings to The original Default'. Select 'Reset Settings'. Your Favorites and Passwords will not be erased, but Chrome will disable all your Extensions.

[![restore.JPG](https://docs.isb.be/uploads/images/gallery/2021-12/scaled-1680-/dQEB7kGS4hu653Xo-restore.JPG)](https://docs.isb.be/uploads/images/gallery/2021-12/dQEB7kGS4hu653Xo-restore.JPG)

# Office - Word, Excel, PowerPoint - No editing rights

If you discover that Word, Excel, PowerPoint, or any other Office apps, do not let you edit your documents, please follow the steps underneath to fix the problem.

- If the problem persists, please let the IT department know at <ithelpdesk@isb.be>

[![Screenshot 2022-01-20 at 09.23.59.jpg](https://docs.isb.be/uploads/images/gallery/2022-01/scaled-1680-/DHtH4CJiE5w8KlXF-screenshot-2022-01-20-at-09-23-59.jpg)](https://docs.isb.be/uploads/images/gallery/2022-01/DHtH4CJiE5w8KlXF-screenshot-2022-01-20-at-09-23-59.jpg)

Bring the app into focus, and click on its name on the top bar (in our example Word); from the drop-down list, select Activate Office.

[![Screenshot 2022-01-20 at 09.24.14.jpg](https://docs.isb.be/uploads/images/gallery/2022-01/scaled-1680-/eZwdfQoSQDr1E9II-screenshot-2022-01-20-at-09-24-14.jpg)](https://docs.isb.be/uploads/images/gallery/2022-01/eZwdfQoSQDr1E9II-screenshot-2022-01-20-at-09-24-14.jpg)

In the window that pops up, select Already bought Office? Enter your password and Sign in. Start Using Word.

[![Screenshot 2022-01-20 at 09.24.50.jpg](https://docs.isb.be/uploads/images/gallery/2022-01/scaled-1680-/OTQeGJuA1H5Hr2cB-screenshot-2022-01-20-at-09-24-50.jpg)](https://docs.isb.be/uploads/images/gallery/2022-01/OTQeGJuA1H5Hr2cB-screenshot-2022-01-20-at-09-24-50.jpg)

# Copiers and Printers

# Xerox Copiers - First Log in - New users

<table border="1" id="bkmrk-if-the-copier-is-in-" style="border-collapse: collapse; width: 100%; height: 900.397px;"><tbody><tr style="height: 357.977px;"><td style="width: 99.9663%; height: 357.977px;">If the copier is in standby, scan your card or press the Home button to wake it up.

[![login.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/WldgKuzfQKhtsHRp-login.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/WldgKuzfQKhtsHRp-login.JPG)

</td><td style="width: 0.0014041%; height: 357.977px;"></td></tr><tr style="height: 107px;"><td style="width: 99.9663%; height: 107px;">If you have never used the copiers at ISB, scan your card, press Yes, type your username (your email without @isb.be), press OK, and add your network/email password. Press OK again; the copier will associate your card with your account.

Swipe your card again to log in.

</td><td style="width: 0.0014041%; height: 107px;"></td></tr><tr style="height: 435.42px;"><td style="width: 99.9663%; height: 435.42px;">[![associate.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/6WCoQ0ylShetyPV1-associate.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/6WCoQ0ylShetyPV1-associate.JPG)

</td><td style="width: 0.0014041%; height: 435.42px;"></td></tr></tbody></table>

# Xerox Copiers - Copy, Print, Scan (work in progress)

<table border="1" id="bkmrk-if-the-copier-is-in-" style="border-collapse: collapse; width: 100%; height: 2282.82px;"><tbody><tr style="height: 380.375px;"><td colspan="2" style="width: 100.09%; height: 380.375px;">If the copier is on standby, scan your card or press the Home button to wake it up.

[![login.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/WldgKuzfQKhtsHRp-login.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/WldgKuzfQKhtsHRp-login.JPG)

</td></tr><tr style="height: 304.023px;"><td style="width: 50.0449%; height: 304.023px;">**Print** Release:

***Computer****: if not already the default, select the '**XeroX-Papercut**' printer and press **Print**.*

- *If XeroX-Papercut is not on your list of printers, please install it from Self-Service - <span style="background-color: rgb(255, 255, 255);">**[click here](https://docs.isb.be/books/employees/page/xerox-paparcut-missing-install-it-from-self-service "install XeroX")** </span>for a visual how-to. For Windows machines, please **[click here](https://docs.isb.be/books/isb-repository/page/xerox-paparcut-missing-on-windows-install-it-from-paper "install for Windows")**.*
- *<span style="text-decoration: underline;">Printing only works if connected to the ISB network</span>.*
- *On Macs, the first time you print, Papercut will require your password. Do not forget to mark 'Remember this password.' If the password window does not pop up or your print jobs are stuck saying 'Hold for Authentication,' **[<span style="background-color: rgb(255, 255, 255);">click here</span>](https://docs.isb.be/books/employees/page/xerox-printing-jobs-stuck-in-the-queue-fixes "printing fixes")** for a visual fix.*

**Copier**: Swipe your card to log in and select the **Print Release** option. Select the job that you want to print and press **Print**.

Log out by pressing your name, the sign-out icon next to your name, or by swiping your card again.

</td><td style="width: 50.0449%; height: 304.023px;">[![print.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/gZnnY6cstJIMTOEQ-print.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/gZnnY6cstJIMTOEQ-print.JPG)

</td></tr><tr style="height: 704.455px;"><td style="width: 50.0449%; height: 704.455px;">**Copy**:

  
Swipe your card to log in and select the **Copy** option.

Put the document you want to copy in the tray that will give you the best/fastest results (arrows **1** or **2**), and press **Start** (**4**).

For simple pages that are not stapled, creasy, too thick, etc., you can use the **ADF** (automatic document feeder) on top of the copier (**1**). The ADF will rapidly scan all the pages. To **scan both sides automatically**, press the '2-Sided Copying” option (**6**) on the display and change it as desired.

If your document is a book, maybe it is stapled, you need/want to use multiple small pages at once, etc., please open the lid and place the original/s on the glass (**2**).

If you want the results on a different type of paper (thicker, colored, labels, etc.), please open and use the side tray (**3**), which you can find underneath the small tray noted with <span style="color: rgb(224, 62, 45);">**X**</span> (the X tray is used for faxes). Please remember that once this tray is opened, the copier will prioritize it.

Copying defaults to black and white; you can change to color from the Output Colour (**5**) option.

If you scroll down, you can find more interesting options, like **[<span style="background-color: rgb(255, 255, 255);">Reduce/Enlarge</span>](https://docs.isb.be/books/isb-repository/page/xerox-copiers-enlargereduce "Reduce/Enlarge")**, Finishing (staples, hole punch, folding), or <span style="background-color: rgb(255, 255, 255);">**[Booklet Creation](https://docs.isb.be/books/employees/page/xerox-copiers-booklets "Xerox Copiers - Booklets")**.</span> Mirror Image, Book Copying, or Page Layout (for when you want multiple pages on the same page). ETC.

</td><td style="width: 50.0449%; height: 704.455px;">[![copier_b.JPG](https://docs.isb.be/uploads/images/gallery/2023-11/scaled-1680-/ZwtveKubgvMDLYeF-copier-b.JPG)](https://docs.isb.be/uploads/images/gallery/2023-11/ZwtveKubgvMDLYeF-copier-b.JPG)

[![copy-interface.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/QD3ctb2wZXKJBlnp-copy-interface.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/QD3ctb2wZXKJBlnp-copy-interface.JPG)

</td></tr><tr style="height: 893.966px;"><td style="width: 50.0449%; height: 893.966px;">**Scan to Email:**

Swipe your card to log in and select the **Email** option.

Press **Send**, and the Copier will scan all the pages in the ADF or the one from the glass. A PDF will be sent automatically to your email.

The '**To:**' field is automatically set to your email; if you want to send the email to somebody else (it only works internally), you can add it/them to the Cc or the Bcc by pressing the '**Add Recipient**' field. You can erase your email and add a different one if you click the 'To:' field. You can also change the 'Subject:' with something more meaningful.

Under Options, you can find more interesting options:

To **scan multiple pages** and create a single PDF without using the ADF, toggle the **Preview Mode**. The Send button will change to **Preview**. Press it to open the preview menu. Here, you can press on the big **+** to add and scan another page, reorder, or delete unwanted pages. Press **Submit** when ready to send the email.

If needed, you can ask the ADF to **scan both sides** of the documents by pressing the '**2-Sided Scanning**' option.

If you want to **create a searchable PDF**, in which you can select the text and copy-paste it, you can click on the “**.pdf**” button, select **More,** and in the **File Format** menu that pops up, select **Searchable - Yes**.

From the same menu, you can **change the type of file** to be attached to the email - '**.jpg**' is a picture and is usually smaller than a .pdf

If the copier has problems guessing the **content orientation** or the **size**, you can change it from “**Original Orientation**" and '**Original Size**,' respectively.

To enhance the scan further, scroll down, click 'Show Additional Features' and select a bigger 'Resolution.' Do not send too many high-**resolution** JPEG/PDFs simultaneously; the server will block the email because of the active size limitations. ETC.

</td><td style="width: 50.0449%; height: 893.966px;">[![email.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/Jk5qSRyrY6tpoUGQ-email.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/Jk5qSRyrY6tpoUGQ-email.JPG)

[![preview.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/vdGGnxTQwEc1Oda1-preview.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/vdGGnxTQwEc1Oda1-preview.JPG)

[![scan_options.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/dt5IZqKhz4RG6qks-scan-options.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/dt5IZqKhz4RG6qks-scan-options.JPG)

</td></tr></tbody></table>

# Xerox Copiers - Enlarge/Reduce

##### From **Copier:**

Sign in, place the originals on the glass, and choose Copy. Scroll to 'Reduce / Enlarge' and select 'Auto' from the pop-up menu.

[![enlarge.JPG](https://docs.isb.be/uploads/images/gallery/2023-11/scaled-1680-/ibWuVviKBAk4x9Wm-enlarge.JPG)](https://docs.isb.be/uploads/images/gallery/2023-11/ibWuVviKBAk4x9Wm-enlarge.JPG)

Select the needed size from the following menu - usually A4 or A3 - press OK and Start.

[![enlarge-3.JPG](https://docs.isb.be/uploads/images/gallery/2023-11/scaled-1680-/MA3Fxrsphb0aB0fi-enlarge-3.JPG)](https://docs.isb.be/uploads/images/gallery/2023-11/MA3Fxrsphb0aB0fi-enlarge-3.JPG)

If you need a different size than the copier usually has in one of its trays, for example, A5, you will have to open the side tray and place A5 paper in it (not the <span style="color: rgb(224, 62, 45);">X</span> one, the one underneath). The copier will try to guess what type of paper you added - correct it if it chooses wrong.

[![side_tray.JPG](https://docs.isb.be/uploads/images/gallery/2023-11/scaled-1680-/pAR9CRLOSdHAZO8h-side-tray.JPG)](https://docs.isb.be/uploads/images/gallery/2023-11/pAR9CRLOSdHAZO8h-side-tray.JPG)  
In the rare cases when the copier does not recognize the size of the original, or you want to extend/reduce the scanning area, please select 'More' instead of 'Auto' after selecting the 'Reduce / Enlarge' options. In the occurring menu, you can play with the percentages or select a premade preset - for example, from A3 to A4 or from A4 to letter (8.5x11).

[![enlarge-2.JPG](https://docs.isb.be/uploads/images/gallery/2023-11/scaled-1680-/5oEtcQ3CbxqQRViR-enlarge-2.JPG)](https://docs.isb.be/uploads/images/gallery/2023-11/5oEtcQ3CbxqQRViR-enlarge-2.JPG)

##### From **Windows:** (If you print from a Mac, please jump to the next section)

Most apps cannot interact with the copier's menu directly. After pressing print, we must find the Xerox settings in the print menu. In Adobe Acrobat, for example, we need to press on 'Properties...'; in Chrome, 'More settings' and 'Print using system dialog...'; in Word, 'Printer Properties.'

[![enlarge-5.JPG](https://docs.isb.be/uploads/images/gallery/2023-11/scaled-1680-/iIqiGucIvcfkVEUR-enlarge-5.JPG)](https://docs.isb.be/uploads/images/gallery/2023-11/iIqiGucIvcfkVEUR-enlarge-5.JPG)

If the Windows Print menu pops up <span style="font-size: 11.0pt; line-height: 107%; font-family: Wingdings; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-char-type: symbol; mso-symbol-font-family: Wingdings;"><span style="mso-char-type: symbol; mso-symbol-font-family: Wingdings;">á </span></span>make sure that Papercut\_Xerox is selected and click on Preferences.

In the Xerox print menu, go to the Printing Options tab, extend the Paper menu, and from 'Other Size' - 'Fit to New Paper Size,' select the needed size. OK - Print - Print.

[![enlarge-6b.JPG](https://docs.isb.be/uploads/images/gallery/2023-11/scaled-1680-/n46yiGshsbCaXEv5-enlarge-6b.JPG)](https://docs.isb.be/uploads/images/gallery/2023-11/n46yiGshsbCaXEv5-enlarge-6b.JPG)

If you need a different size than the copier usually has in one of its trays, for example, A5, you will have to open the side tray and place A5 paper in it (not the **<span style="color: rgb(224, 62, 45);">X</span>** one, the one underneath). The copier will try to guess what type of paper you added - correct it if it chooses wrong.

**[![side_tray.JPG](https://docs.isb.be/uploads/images/gallery/2023-11/scaled-1680-/pAR9CRLOSdHAZO8h-side-tray.JPG)](https://docs.isb.be/uploads/images/gallery/2023-11/pAR9CRLOSdHAZO8h-side-tray.JPG)**

##### From **Mac:** 

Most apps cannot interact with the copier's menu directly. After pressing print, we must find the printer settings in the print menu. In Adobe Acrobat, for example, we need to press on 'Printer...'; in Chrome, 'More settings' and 'Print using system dialog'.

[![booklet_mac.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/khcOSCGCJd9AH3sE-booklet-mac.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/khcOSCGCJd9AH3sE-booklet-mac.JPG)

In the new pop-up window, scroll down to 'Paper Handling,' extend it, and turn on 'Scale to Fit.' Under 'Destination Paper Size,' select the needed size.

[![enlarge-7.JPG](https://docs.isb.be/uploads/images/gallery/2023-11/scaled-1680-/ULaFyTYG4ZRsvPH5-enlarge-7.JPG)](https://docs.isb.be/uploads/images/gallery/2023-11/ULaFyTYG4ZRsvPH5-enlarge-7.JPG)

If you need a different size than the copier usually has in one of its trays, for example, A5, you will have to open the side tray and place A5 paper in it (not the **<span style="color: rgb(224, 62, 45);">X</span>** one, the one underneath). The copier will try to guess what type of paper you added - correct it if it chooses wrong.

[![side_tray.JPG](https://docs.isb.be/uploads/images/gallery/2023-11/scaled-1680-/pAR9CRLOSdHAZO8h-side-tray.JPG)](https://docs.isb.be/uploads/images/gallery/2023-11/pAR9CRLOSdHAZO8h-side-tray.JPG)

# Xerox Copiers - Booklets

Please keep in mind that not all copiers are created equal; only some of them can make a booklet, perforate, staple, or fold your print/copy job. However, if the nearest copier cannot do what you have in mind, do not fret. Print the job and find the closest copier with the capabilities you need. No matter where you print, the job will be visible on any of the school's copiers when you log in:

<table id="bkmrk-location-hole-punch-" style="width: 549px;" width="0"><tbody><tr><td style="width: 165px;">**Location**

</td><td style="width: 118px;">**Hole Punch**

</td><td style="width: 116px;">**Staple**

</td><td style="width: 150px;">**Folding / Booklet\***

</td></tr><tr><td style="width: 165px;">Annex 2nd Floor

</td><td style="width: 118px;">no

</td><td style="width: 116px;">yes

</td><td style="width: 150px;">no

</td></tr><tr><td style="width: 165px;">Blue Gim GO

</td><td style="width: 118px;">no

</td><td style="width: 116px;">yes

</td><td style="width: 150px;">no

</td></tr><tr><td style="width: 165px;">Chateau 1st Floor

</td><td style="width: 118px;">yes

</td><td style="width: 116px;">yes

</td><td style="width: 150px;">no

</td></tr><tr><td style="width: 165px;">Chateau Comm. Off.

</td><td style="width: 118px;">no

</td><td style="width: 116px;">no

</td><td style="width: 150px;">no

</td></tr><tr><td style="width: 165px;">ECC Ground Floor

</td><td style="width: 118px;">yes

</td><td style="width: 116px;">yes

</td><td style="width: 150px;">yes

</td></tr><tr><td style="width: 165px;">ES Ground Floor

</td><td style="width: 118px;">yes

</td><td style="width: 116px;">yes

</td><td style="width: 150px;">yes

</td></tr><tr><td style="width: 165px;">ES Second Floor

</td><td style="width: 118px;">no

</td><td style="width: 116px;">yes

</td><td style="width: 150px;">no

</td></tr><tr><td style="width: 165px;">HS Ground Floor

</td><td style="width: 118px;">yes

</td><td style="width: 116px;">yes

</td><td style="width: 150px;">yes

</td></tr><tr><td style="width: 165px;">ICC Ground Floor

</td><td style="width: 118px;">yes

</td><td style="width: 116px;">yes

</td><td style="width: 150px;">yes

</td></tr><tr><td style="width: 165px;">Metairie Ground Floor

</td><td style="width: 118px;">no

</td><td style="width: 116px;">yes

</td><td style="width: 150px;">no

</td></tr><tr><td style="width: 165px;">MHS Lib. 1

</td><td style="width: 118px;">yes

</td><td style="width: 116px;">yes

</td><td style="width: 150px;">yes

</td></tr><tr><td style="width: 165px;">MHS Lib. 2

</td><td style="width: 118px;">no

</td><td style="width: 116px;">no

</td><td style="width: 150px;">no</td></tr><tr><td style="width: 165px;">Chalet

</td><td style="width: 118px;">no

</td><td style="width: 116px;">yes

</td><td style="width: 150px;">no

</td></tr></tbody></table>

<span style="color: #808080;">\*Almost all the copiers in the school can print or create a booklet, but only a few can fold it and staple it.</span>

<span style="color: #808080;">\*\* If you need to create more than 10 booklets, please use the copiers outside the MHS library or plan your printing with the schools' GOs. When creating booklets, the copiers must print on both sides, fold, and staple. This could take a long time, and nobody else would be able to use them.</span>

How to **Create Booklets from the:**

##### **Copier:** 

Sign in, place the originals in the Automatic Document Feeder, choose *Copy*, and scroll down to see the options. The default copy mode is black and white; if needed, please change it to Color from the *Output Colour* option.

Select the *Booklet Creation* option and *More*. In the pop-up window - *On* and *OK*. Then, choose the paper size that you want to use. If A4 is chosen the resulting booklets will be A5. With A3, the booklets will be A4. Press *OK* again.[![booklet_1_2.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/prRmeqQmnUajpGgD-booklet-1-2.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/prRmeqQmnUajpGgD-booklet-1-2.JPG)

In the next menu, you can ask the copier to *Fold &amp; Staple;* scan both sides of the originals, and even reverse the reading order. When ready, please press *OK* and *Start*. If the result meets the expectations, print the rest of the needed booklets.

[![booklet_2_2.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/Uv52BTUe5lk2EzGj-booklet-2-2.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/Uv52BTUe5lk2EzGj-booklet-2-2.JPG)

##### **Mac:**

(If you print from a Windows machine, please jump to the next section.)

Most apps cannot access the booklet menu directly. After pressing print, we must find the printer settings in the print menu. In Adobe Acrobat, for example, we need to press on 'Printer...'; in Chrome, 'More settings' and 'Print using system dialog'.

[![booklet_mac.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/khcOSCGCJd9AH3sE-booklet-mac.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/khcOSCGCJd9AH3sE-booklet-mac.JPG)

In the new pop-up window, scroll down to 'Printer Options', extend it, and select Xerox Features. Click on the 'Finishing' box and select from the drop-down list 'Booklet Creation...'

[![booklet_mac_2.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/Iqm6vrNtn59NLt6H-booklet-mac-2.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/Iqm6vrNtn59NLt6H-booklet-mac-2.JPG)

In the 'Booklet Creation' menu, select the appropriate 'Booklet Finishing' for your case, usually 'Booklet Fold and Staple' and, from 'Scale to New Paper Size:' the paper size to be used. Usually A3 (for A4 booklets). A4 (for A5 booklets).

Press 'OK', then 'Print' and 'Print' again to send the job to the copier.

[![booklet_mac_3.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/n3e5t5qSPsMI410p-booklet-mac-3.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/n3e5t5qSPsMI410p-booklet-mac-3.JPG)


##### **Windows:** 

Most apps cannot access the booklet menu directly. After pressing print, we must find the printer settings in the print menu. In Adobe Acrobat, for example, we need to press on 'Printer...'; in Chrome, 'More settings' and 'Print using system dialog...'; in Word, 'Printer Properties.'

[![booklet_mac.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/khcOSCGCJd9AH3sE-booklet-mac.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/khcOSCGCJd9AH3sE-booklet-mac.JPG)

<span style="background-color: rgb(255, 255, 255);">In the menu that pops up, select the 'Document Options' tab, 'Booklet Creation,' and the desired type of booklet, usually 'Booklet Fold &amp; Staple.' </span>

[![booklet_windows_3.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/G49YRhrm8QueZtD2-booklet-windows-3.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/G49YRhrm8QueZtD2-booklet-windows-3.JPG)  
<span style="background-color: rgb(255, 255, 255);">Press 'OK', 'OK' again, and 'Print' to send the job to the copier.</span>

# XeroX-Paparcut Missing on Mac? Install it from Self-Service

If XeroX-Papercut is not in your list of printers, please install it from the Self-Service portal.

If Self-Service (the icon with the ISB logo) is not present in the dock, please search for and open it using the magnifying glass (Spotlight) in the upper-right corner. In the window that opens up, scroll down to find the XeroX-Papercut printer in the list and click on Install.

[![installprinter.JPG](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/i2derVIsXZ6tT5KP-installprinter.JPG)](https://docs.isb.be/uploads/images/gallery/2023-10/i2derVIsXZ6tT5KP-installprinter.JPG)

The first time you print to the new copiers will require your password. Do not forget to mark 'Remember this password.'

If the password window does not pop up or your print jobs are stuck saying 'Hold for Authentication,' click the reload sign (screenshot on the right) and insert your email password in the new pop-up window.

[![holdforauth.JPG](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/9Q9GymFUx1w2KuoR-holdforauth.JPG)](https://docs.isb.be/uploads/images/gallery/2021-10/9Q9GymFUx1w2KuoR-holdforauth.JPG)

Good to know: In rare cases, the operating system could prefill your username (Name) with your email. Please erase @isb.be and continue as above.

Once the print jobs disappear from your queue, you can find them at the copier ([click here for instructions](https://docs.isb.be/books/isb-repository/page/xerox-copiers-copy-print-scan-work-in-progress)).

# XeroX-Paparcut Missing on Windows? Install it from \\paper

<span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ligatures: standardcontextual; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">If you cannot find the new XeroX-Papercut printer in your list of printers, </span>please open a folder and copy-paste <span style="color: #548235;">[\\\\paper](file://paper) </span>into the location field. Press enter and double-click Papercut\_Xerox from the list of printers to install it.

[![installprinterwindows.JPG](https://docs.isb.be/uploads/images/gallery/2023-11/scaled-1680-/MuEo4GQtIa5gmyfN-installprinterwindows.JPG)](https://docs.isb.be/uploads/images/gallery/2023-11/MuEo4GQtIa5gmyfN-installprinterwindows.JPG)

Reopen the print menu and select Papercut\_Xerox from the list of printers.

# Xerox Printing - Jobs Stuck in the Queue - Fixes

If you cannot find your queue, please open it from System Properties (settings) - scroll down to Printers and Scanners - and double-click on XeroX-Papercut.

[![wherequeue.JPG](https://docs.isb.be/uploads/images/gallery/2023-11/scaled-1680-/a3PLs6J6CBCVernr-wherequeue.JPG)](https://docs.isb.be/uploads/images/gallery/2023-11/a3PLs6J6CBCVernr-wherequeue.JPG)

**Hold for Authentication** fix:

Usually, when your print jobs get stuck in your queue with the message Hold for Authentication, you need to input your username and password to convince them to leave.

Click the reload sign (right panel) and insert your email password in the new pop-up window. Mark 'Remember this password' before pressing OK.

Once the print jobs disappear from your queue, you can find them at the copier level.

![holdforauth.JPG](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/9Q9GymFUx1w2KuoR-holdforauth.JPG)

Good to know: In rare cases, the operating system could prefill your username (Name) with your email. Please erase <span style="color: #ff0000;">@isb.be</span> and continue as above.

Hold for Authentication usually shows its ugly head the first time you installed or reinstalled the printer, when you change your email/system password, after logging in on a new computer, or after a reimage.

**Ready to Print** fix:

If your print jobs stay in your queue with the message Ready to Print, the usual fix is to make sure that you are connected to ISB and then press the Play button in the upper right corner.

[![ready_to_print.jpeg](https://docs.isb.be/uploads/images/gallery/2023-10/scaled-1680-/UKBWGhcMb4jYpAyP-ready-to-print.jpeg)](https://docs.isb.be/uploads/images/gallery/2023-10/UKBWGhcMb4jYpAyP-ready-to-print.jpeg)

Once the print jobs disappear, you can find them in the copier queue.

Good to know: printing only works if connected to the ISB network.

[![noSBConnect.jpeg](https://docs.isb.be/uploads/images/gallery/2022-01/scaled-1680-/NojHWnzF3H5QZXjQ-nosbconnect.jpeg)](https://docs.isb.be/uploads/images/gallery/2022-01/NojHWnzF3H5QZXjQ-nosbconnect.jpeg)

If you print and the Mac cannot communicate with the printer, it automatically pauses the process.

It could happen if you are not on the ISB network. For example, if you do not want to forget and print something from home.

Unfortunately, the Macs do not resume printing when the communication is reestablished, not even when you print something new.

# eID

# eID - Install the Belgium eID app to access government related pages

(For **AG** please follow this [link](https://docs.isb.be/books/isb-repository/page/eid-accessing-the-ig-website-using-the-belgium-id).)

Open the Self-Service Software Portal and install the Belgium eID app.

[![install_software.JPG](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/LstYS8U32xEHWilp-install-software.JPG)](https://docs.isb.be/uploads/images/gallery/2021-10/LstYS8U32xEHWilp-install-software.JPG)

Once installed you will have 2 pop-ups:

<table border="1" id="bkmrk--0" style="border-collapse: collapse; width: 100%;"><tbody><tr><td style="width: 50%;">[![image-1633697614258.png](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/Ca7uzQxkEsAkk1fH-image-1633697614258.png)](https://docs.isb.be/uploads/images/gallery/2021-10/Ca7uzQxkEsAkk1fH-image-1633697614258.png)

</td><td style="width: 50%;">[![image-1633697604568.png](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/Z2dSC24dzS8raCmd-image-1633697604568.png)](https://docs.isb.be/uploads/images/gallery/2021-10/Z2dSC24dzS8raCmd-image-1633697604568.png)

</td></tr></tbody></table>

For government related pages (ex. My Minfin, Ma Sante, etc.) please use Safary and find the log-in page for your needs.

<table border="1" id="bkmrk--1" style="border-collapse: collapse; width: 100%;"><tbody><tr><td style="width: 50%;">[![image-1633698044362.png](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/5twwUQnTMqOnOFnP-image-1633698044362.png)](https://docs.isb.be/uploads/images/gallery/2021-10/5twwUQnTMqOnOFnP-image-1633698044362.png)</td><td style="width: 50%;">[![image-1633698097970.png](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/JpZq5y0DKOtLPWUv-image-1633698097970.png)](https://docs.isb.be/uploads/images/gallery/2021-10/JpZq5y0DKOtLPWUv-image-1633698097970.png)

</td></tr></tbody></table>

When prompted, insert your card in the card reader, log-in, select the certificate with your name in the next pop-up, click continue, and insert you ID Card pin code.

# eID - Accessing the AG website using the Belgium ID - initial setup

**AG** only works on Chrome for now, and it requires installing an extension and an app. We are working on a more streamlined solution.

Please go to the [AG login page](https://myglobalbenefits.aginsurance.be/en/Pages/home.aspx) and log in.

[![login.JPG](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/btmoTWtVGXUoi90L-login.JPG)](https://docs.isb.be/uploads/images/gallery/2021-10/btmoTWtVGXUoi90L-login.JPG)

Select e-ID and agree with the terms of use.

[![login2.JPG](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/DNu5Cg0WHIvlMXzh-login2.JPG)](https://docs.isb.be/uploads/images/gallery/2021-10/DNu5Cg0WHIvlMXzh-login2.JPG)

Install the Chrome extension as requested.

[![install_add_on.JPG](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/KuXVu5ZAXUczXWNi-install-add-on.JPG)](https://docs.isb.be/uploads/images/gallery/2021-10/KuXVu5ZAXUczXWNi-install-add-on.JPG)

The website will also automatically download the app needed to interact with your card reader. Please do not install it from the Chrome download bar. Please open the Downloads folder and install it from there.

[![install_sconnect_0.JPG](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/ETuHLs7G2kWKVP9N-install-sconnect-0.JPG)](https://docs.isb.be/uploads/images/gallery/2021-10/ETuHLs7G2kWKVP9N-install-sconnect-0.JPG)

Go through the installation steps.

[![install_sconnect.JPG](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/PyE54BFJh6pwx1s4-install-sconnect.JPG)](https://docs.isb.be/uploads/images/gallery/2021-10/PyE54BFJh6pwx1s4-install-sconnect.JPG)

And back to the AG page in Chrome. Insert your eID pin to log in.

[![Screenshot 2021-10-11 at 09.41.22.png](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/HkWDJT7WwZQA6kmn-screenshot-2021-10-11-at-09-41-22.png)](https://docs.isb.be/uploads/images/gallery/2021-10/HkWDJT7WwZQA6kmn-screenshot-2021-10-11-at-09-41-22.png)

# Google

G-Mail, Sheets, Docs, Drive, Slides, etc.

# Take Your Google Data With You - for Teachers and Staff

<section class="yaqOZd LB7kq tpmmCb gk8rDe" id="bkmrk-"></section><section class="yaqOZd" id="bkmrk-google-drive-data-if">#### <span style="color: #333399;">Google Data</span>

If needed, it is possible to export all of your Google data. Your ISB account will be deactivated in December after you leave. Your content **will be deleted. We cannot help you recover data once you have departed from ISB.**

**Before you begin, please become familiar with [these guidelines on removing sensitive information.](https://sites.google.com/isb.be/data-transfer-for-leavers/removing-sensitive-information?authuser=0)**

There are two ways to export your data; please read the Option's intro and choose what works for you.

##### Option 1 - <span style="color: #333399;">Copy to new drive</span>

If you would like to copy your data from your ISB Google Drive to a personal Google Drive, the process outlined below is recommended. **But first**... please make sure that you have enough space on your personal drive which is limited to 15GB by default.

**In your ISB Google Drive:**

<div><div><div><div><div><div><div><div><div><div>1. Create a folder where you will place all the files you would like to move.[![create-folder.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/create-folder.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/create-folder.JPG)
2. Move the files you want to keep into the new folder. You can add folders as well, but that might make the next steps more tedious.[![move-to-folder_b.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/move-to-folder_b.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/move-to-folder_b.JPG)
3. Share the folder you created with your personal account.[![share-with-personal.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/share-with-personal.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/share-with-personal.JPG)

</div></div></div></div></div></div></div></div></div></div>**In your personal Google Drive:**

<div><div><div><div><div><div><div><div><div><div>1. Open the folder that you shared with your personal account.
2. Select all the files inside the folder (Ctrl+A (select all) OR Shift+left click) \*FILES ONLY, NOT FOLDERS\*
3. Right-click on one of the files you selected and choose “Make a copy.” This will create a copy of all the files. Your personal account will be the **owner** of the copies. The copies will have the name “Copy of…”[![make-copy.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/make-copy.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/make-copy.JPG)
4. Move the files with the name “Copy of…” to another location on your personal Google Drive.[![move-to-keep.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/move-to-keep.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/move-to-keep.JPG)

</div></div></div></div></div></div></div></div></div></div>##### Option 2 - <span style="color: #333399;">Download your Data:</span>

You can choose to download an archive of your files as well. This process is easier than the copy method, but Google Apps documents (docs, sheets, slides…) will be converted to Microsoft-compatible files (Word, Excel, PowerPoint…).

<div><div><div><div><div><div><div><div><div><div><div>1. In your ISB Google Drive, right-click on a file or folder that you would like to download.
2. Select “Download” from the list of options.
3. Save the downloaded archive to an external hard drive or a personal cloud storage service (a personal Google Drive, Dropbox, etc.).

</div></div></div></div><div><div></div></div></div></div></div></div></div></div></div></section>

# Take Your Google Data With You - for Students

<section class="yaqOZd LB7kq tpmmCb gk8rDe" id="bkmrk-"></section><section class="yaqOZd" id="bkmrk-google-drive-data-if">#### <span style="color: #333399;">Google Data</span>

In December, after you leave, your ISB account will be deactivated. Your content <span style="background-color: #f1c40f;">**will be deleted. We cannot help you recover your data once you have departed from ISB.**</span>

<span style="background-color: #ffffff;">You can 'copy' your data to your personal Google Drive, or download it to a storage device or service.</span>

##### <span style="color: #333399;"><span style="color: #000000;">Option 1</span> - Copy to new drive</span>

If you would like to copy your data from your ISB Google Drive to a personal Google Drive, the process outlined below is recommended. **But first**... please make sure that you have enough space on your personal drive. Your personal drive is limited to 15GB by default.

**In your ISB Google Drive:**

<div><div><div><div><div><div><div><div><div><div>1. Create a folder where you will place all the files you would like to move.[![create-folder.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/create-folder.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/create-folder.JPG)
2. Move the files you want to keep into the new folder. You can add folders as well, but that might make the next steps more tedious.[![move-to-folder_b.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/move-to-folder_b.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/move-to-folder_b.JPG)
3. Share the folder you created with your personal account.[![share-with-personal.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/share-with-personal.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/share-with-personal.JPG)

</div></div></div></div></div></div></div></div></div></div>**In your personal Google Drive:**

<div><div><div><div><div><div><div><div><div><div>1. Open the folder that you shared with your personal account.
2. Select all the files inside the folder (Ctrl+A (select all) OR Shift+left click) \*FILES ONLY, NOT FOLDERS\*
3. Right-click on one of the files you selected and choose “Make a copy.” This will create a copy of all the files. Your personal account will be the **owner** of the copies. The copies will have the name “Copy of…”[![make-copy.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/make-copy.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/make-copy.JPG)
4. Move the files with the name “Copy of…” to another location on your personal Google Drive.[![move-to-keep.JPG](https://docs.isb.be/uploads/images/gallery/2020-05/scaled-1680-/move-to-keep.JPG)](https://docs.isb.be/uploads/images/gallery/2020-05/move-to-keep.JPG)

</div></div></div></div></div></div></div></div></div></div>##### <span style="color: #000000;">Option 2</span><span style="color: #333399;"> - Download your Data</span>

You can choose to download an archive of your files as well. This process is easier than the copy method, but Google Apps documents (docs, sheets, slides…) will be converted to Microsoft-compatible files (Word, Excel, PowerPoint…).

<div><div><div><div><div><div><div><div><div><div>1. In your ISB Google Drive, right-click on a file or folder that you would like to download.
2. Select “Download” from the list of options.
3. Save the downloaded archive to an external hard drive or a personal cloud storage service (a personal Google Drive, Dropbox, etc.).

</div></div></div></div><div><div><div><div>  
</div></div></div></div></div></div></div></div></div></div></section>

# How to access 2 email accounts and their associated Drives simultaneously

Open the Chrome user’s menu by clicking on your picture in the upper-right corner and click on + Add[![addaccount.JPG](https://docs.isb.be/uploads/images/gallery/2020-11/scaled-1680-/addaccount.JPG)](https://docs.isb.be/uploads/images/gallery/2020-11/addaccount.JPG)

In the new window that pops up, add a name for the new account, it can be anything, select one of the cute icons, and mark “Create a desktop shortcut for this user.” Add, and you are ready to go.

[![name.JPG](https://docs.isb.be/uploads/images/gallery/2020-11/scaled-1680-/name.JPG)](https://docs.isb.be/uploads/images/gallery/2020-11/name.JPG)

On your desktop, you should now find 2 shortcuts

[![shortcuts.JPG](https://docs.isb.be/uploads/images/gallery/2020-11/scaled-1680-/shortcuts.JPG)](https://docs.isb.be/uploads/images/gallery/2020-11/shortcuts.JPG)

Use the first one with your primary work email (you are already logged in) and the second for your secondary work email. You’ll have to go to [https://accounts.google.com/signin/v2](https://accounts.google.com/signin/v2), for example, and sign in. Chrome will remember which email you used for which account. You can have both active at the same time. You can also pin both to the start bar or the dock.

# Chrome - Clear Cache

If Chrome **displays a page incorrectly** or it **fails to sign you in**, **clear the cache** and try again.

Click the 3 vertical dots from the upper-right corner and select Settings.

[![settings.JPG](https://docs.isb.be/uploads/images/gallery/2021-12/scaled-1680-/47Ppk2YjLrmlwz8S-settings.JPG)](https://docs.isb.be/uploads/images/gallery/2021-12/47Ppk2YjLrmlwz8S-settings.JPG)  
Click on Privacy and security in the left panel and select Clear browsing data.

[![pands.JPG](https://docs.isb.be/uploads/images/gallery/2021-12/scaled-1680-/hbxI06KtzJL1Gi5H-pands.JPG)](https://docs.isb.be/uploads/images/gallery/2021-12/hbxI06KtzJL1Gi5H-pands.JPG)  
Uncheck Browsing history, choose All Time under Time range, and click Clear Data.

[![clear data.JPG](https://docs.isb.be/uploads/images/gallery/2021-12/scaled-1680-/c9ngi9n3fxEr1oGp-clear-data.JPG)](https://docs.isb.be/uploads/images/gallery/2021-12/c9ngi9n3fxEr1oGp-clear-data.JPG)  
Reload the page and try again.

For other browsers, you can find instructions [here](https://its.uiowa.edu/support/article/719)

# Chrome - Enable Spell Check

To activate the spellcheck in Chrome, please open the Customize Menu (1) and click on Settings (2). Under You and Google (3) select Sync and Google services (4), scroll down and activate Enhanced spell check (5). [![Screenshot 2022-01-17 at 11.17.47.jpeg](https://docs.isb.be/uploads/images/gallery/2022-01/scaled-1680-/wNGdAKKyIzL5Gy4P-screenshot-2022-01-17-at-11-17-47.jpeg)](https://docs.isb.be/uploads/images/gallery/2022-01/wNGdAKKyIzL5Gy4P-screenshot-2022-01-17-at-11-17-47.jpeg)

# iPads

Apple Classroom

# Apple Classroom

Classroom is installed on all teacher's iPads. If you need Classroom on a different iPad please send an email to ithelpdesk.

The student iPads do not need the app installed.

Before you ask the students to connect to your classroom please make sure that all the iPads, including the one that you use, are on the same network (ISB), and that the Bluetooth is on. The devices need to be near each other for this step, 1-2 meters.

To learn how to set up a class (0.14), how to invite and add students (1.05), how to use the options, check on, and manage the students' iPads (3.15), please watch the underneath 8-minute video.

<iframe allowfullscreen="allowfullscreen" frameborder="0" height="450" src="//www.youtube.com/embed/kFEYhT0sCoU?end=438&rel=0" width="800"></iframe>

# Shared iPads ES

**Initial setup** and other essential things that you need to know.  
  
  
Please assign an iPad per student and ask them to try to use the same one every time.

We numbered them 1 to 15 on the left and 1 to 15 on the right:

[![ipads#.jpeg](https://docs.isb.be/uploads/images/gallery/2024-09/scaled-1680-/oy8nT3gaT9nqNLxq-ipads.jpeg)](https://docs.isb.be/uploads/images/gallery/2024-09/oy8nT3gaT9nqNLxq-ipads.jpeg)

The benefits of using the same iPad are:

- Fast log in. Instead of going through the initial setup on a new iPad, the students can select their names from the list and insert their passwords.
- After logging in, they will not have to wait for the server to move and apply all their photos, documents, and settings from the last iPad they used.

[![recent.JPG](https://docs.isb.be/uploads/images/gallery/2021-09/scaled-1680-/DrixiaFecZdQ9LxQ-recent.JPG)](https://docs.isb.be/uploads/images/gallery/2021-09/DrixiaFecZdQ9LxQ-recent.JPG)

**First, Sign in.**

- Please ask the students to insert their email address and press Sign in. example@isb.be

[![IMG_2272crop.jpg](https://docs.isb.be/uploads/images/gallery/2021-09/scaled-1680-/6MUBquBIGLW0T7CV-img-2272crop.jpg)](https://docs.isb.be/uploads/images/gallery/2021-09/6MUBquBIGLW0T7CV-img-2272crop.jpg)

- Insert the email password (without the 0 for returning students / with 0 for students who started this year)

[![IMG_2274crop2.jpg](https://docs.isb.be/uploads/images/gallery/2021-09/scaled-1680-/XbgsLQVsiKOVU9Dt-img-2274crop2.jpg)](https://docs.isb.be/uploads/images/gallery/2021-09/XbgsLQVsiKOVU9Dt-img-2274crop2.jpg)

- Ask them to select their preferred language in the next window – usually English; and the location – Belgium.
- Press continue when asked to change the settings for Written and Spoken languages.
- The iPad will then ask the students to create a password. Please ask them to use the same password that they use to log in to their laptops (with the 0) but to capitalize the first letter.

[![create_pass.jpg](https://docs.isb.be/uploads/images/gallery/2024-09/scaled-1680-/KlbWbAEsZ368rHuR-create-pass.jpg)](https://docs.isb.be/uploads/images/gallery/2024-09/KlbWbAEsZ368rHuR-create-pass.jpg)

- In a few seconds, the iPads will create their accounts and log them in.
- **Important step** – when they are done working on the iPad, please ask the students to log out.
- Press the power button twice; the screen will go into standby and come back. Press Sign out in the lower-right corner.

[![IMG_2279crop.jpg](https://docs.isb.be/uploads/images/gallery/2021-09/scaled-1680-/Tv76bLuhx0moCJv3-img-2279crop.jpg)](https://docs.isb.be/uploads/images/gallery/2021-09/Tv76bLuhx0moCJv3-img-2279crop.jpg)

# Shared iPads HS Art

**Initial setup** and other essential things that you need to know.

Please assign an iPad to the students and ask them to try to use the same one every time.

I put a sticker on all of them.

![IMG_2283crop.jpg](https://docs.isb.be/uploads/images/gallery/2021-09/scaled-1680-/rEOO9ZxRrX9fOdeF-img-2283crop.jpg)

The benefits of using the same iPad are:

- Fast log in. Instead of going through the initial setup on a new iPad, the students can select their name from the list and insert their passcode.
- After they log in, they will not have to wait for the server to move and apply all their photos, documents, and settings from the last iPad that they used.

[![recent.JPG](https://docs.isb.be/uploads/images/gallery/2021-09/scaled-1680-/DrixiaFecZdQ9LxQ-recent.JPG)](https://docs.isb.be/uploads/images/gallery/2021-09/DrixiaFecZdQ9LxQ-recent.JPG)

### **First Sign in:**

- Please ask the students to insert their email address and press Sign in. The email address format is as follows: example@isb.be

[![IMG_2272crop.jpg](https://docs.isb.be/uploads/images/gallery/2021-09/scaled-1680-/6MUBquBIGLW0T7CV-img-2272crop.jpg)](https://docs.isb.be/uploads/images/gallery/2021-09/6MUBquBIGLW0T7CV-img-2272crop.jpg)

- Insert the email password

[![IMG_2274crop2.jpg](https://docs.isb.be/uploads/images/gallery/2021-09/scaled-1680-/XbgsLQVsiKOVU9Dt-img-2274crop2.jpg)](https://docs.isb.be/uploads/images/gallery/2021-09/XbgsLQVsiKOVU9Dt-img-2274crop2.jpg)

- Ask them to select their preferred language in the next window – usually English; and the location – Belgium.
- Press continue when asked to change the settings for Written and Spoken languages.
- The iPad will then ask the students to create a password. They can use the same one that they have, but <span style="text-decoration: underline;">because the requirements imposed by Apple are stronger, they'll have to add a number and a capital letter</span>. They can add Q1 at the end of their regular school password if they want, or they can use something else entirely, but it needs to be at least eight characters long, have a capital letter, a symbol, and a number.
- Please ask the students to write down their passcodes – it is going to be the same regardless of what iPad they pick, but because they are not using them daily, they are very likely to forget them.

[![shared_iPad_login.JPG](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/3g6IB2Pz55zb8aA8-shared-ipad-login.JPG)](https://docs.isb.be/uploads/images/gallery/2021-10/3g6IB2Pz55zb8aA8-shared-ipad-login.JPG)

- In a few seconds, the iPads will create their accounts and log them in.
- <span style="color: #ff0000;">*<span style="text-decoration: underline;">**Important step**</span>*</span> – when they are done working on the iPad, please ask the students to log out.
- Press the power button once, then a second time; the screen will go into standby and come back.
- Press Sign Out in the lower-right corner.

[![IMG_2279crop.jpg](https://docs.isb.be/uploads/images/gallery/2021-09/scaled-1680-/Tv76bLuhx0moCJv3-img-2279crop.jpg)](https://docs.isb.be/uploads/images/gallery/2021-09/Tv76bLuhx0moCJv3-img-2279crop.jpg)

# Mac, getting started

Tips and tricks for beginners.

# Where are my menus? (File, Save As, Print, Insert, etc.)

On macOS, the majority of the apps do not carry the menu bar on top of their windows. The menu is anchored at the top of the screen and changes depending on what app is in focus.

If no apps are open, the available menu is the Finder’s (File Explorer / My Computer) menu. If you need to access the Finder’s menu, a fast way to do it is to click on an empty space on the desktop.

[![Menu_Bar.JPG](https://docs.isb.be/uploads/images/gallery/2021-02/scaled-1680-/menu-bar.JPG)](https://docs.isb.be/uploads/images/gallery/2021-02/menu-bar.JPG)

# How do I minimize, maximize, close an app, exit full screen?

The usual buttons for minimze, maximize/full screen, and close, are moved from the upper-right corner of the apps' window to the upper-left.

[![close_buttons.JPG](https://docs.isb.be/uploads/images/gallery/2021-02/scaled-1680-/close-buttons.JPG)](https://docs.isb.be/uploads/images/gallery/2021-02/close-buttons.JPG)

The green button maximizes (full screens) the window, the yellow minimize it, and the red "closes" the app.

To exit full screen, you can press control+command+F at the same time, or you can push the mouse cursor against the screen's upper edge, forcing the menus to appear- click on the green button again to exit full screen.

On a Mac, the difference between closing and minimizing an app became vague in time. Minimizing an app keeps it active in the dock (taskbar) while closing it, forces the app in a standby state. The app is still active and ready for future use.

If an app has a dot underneath its icon, it means that it's still active, either minimized or in standby mode.

[![minimize_close_2.JPG](https://docs.isb.be/uploads/images/gallery/2021-02/scaled-1680-/minimize-close-2.JPG)](https://docs.isb.be/uploads/images/gallery/2021-02/minimize-close-2.JPG)

To truly close an app - maybe it became heavy, and it slows down the whole system (I'm looking at you Chrome) or is misbehaving, and it needs a restart – right-click (click on it with 2 fingers) its icon on the dock and select Quit from the contextual menu that appears.

# How do I take a screenshot?

Press together Shift, Command, and 3.

[![mac-key-combo-diagram-shift-command-3.png](https://docs.isb.be/uploads/images/gallery/2021-02/scaled-1680-/mac-key-combo-diagram-shift-command-3.png)](https://docs.isb.be/uploads/images/gallery/2021-02/mac-key-combo-diagram-shift-command-3.png)

A thumbnail with the screenshot will appear in the lower-right corner of your screen. You can click on it to edit the screenshot. Or wait 1 second for the thumbnail to disappear – the screenshot will automatically be saved on your desktop.

[![print_screen_thumbnail.JPG](https://docs.isb.be/uploads/images/gallery/2021-02/scaled-1680-/print-screen-thumbnail.JPG)](https://docs.isb.be/uploads/images/gallery/2021-02/print-screen-thumbnail.JPG)

**To capture a portion of the screen**, press and hold together Shift, Command, and 4.

![mac-key-combo-diagram-shift-command-4.png](https://docs.isb.be/uploads/images/gallery/2021-02/scaled-1680-/mac-key-combo-diagram-shift-command-4.png)

Your mouse pointer will change into a crosshair. Drag the crosshair to select the area of the screen to capture. To move the selection, press and hold Space bar while dragging. To cancel taking the screenshot, press the Esc (Escape) key.

To take the screenshot, release your mouse or trackpad.

A thumbnail with the screenshot will appear in the lower-right corner of your screen. You can click on it to edit the screenshot. Or wait 1 second for the thumbnail to disappear – the screenshot will automatically be saved on your desktop.

**How about a window or menu?**

Open the window or menu that you want to capture and press these keys together: Shift, Command, 4. Press the Space bar once, the crosshair will change into a camera icon. Click the window or menu to capture it.

[![mac-key-combo-diagram-shift-command-4-space.png](https://docs.isb.be/uploads/images/gallery/2021-02/scaled-1680-/mac-key-combo-diagram-shift-command-4-space.png)](https://docs.isb.be/uploads/images/gallery/2021-02/mac-key-combo-diagram-shift-command-4-space.png)

A thumbnail with the screenshot will appear in the lower-right corner of your screen. You can click on it to edit the screenshot. Or wait 1 second for the thumbnail to disappear – the screenshot will automatically be saved on your desktop.

**What can I do with the editing tool?**

1 – scribble; 2,3 – add shapes or text; 4 – highlight the selection; 5 – sign; 6,7,8,9 – change the shape, size or color or the scribbles, shapes or text; 10 – rotate the screenshot; 11 crop; Revert – undo; Done – save on desktop; Trash -?; Share – attach to email, share it with other Apple devices, add it to photos, etc.

[![ps_edit_tools.JPG](https://docs.isb.be/uploads/images/gallery/2021-02/scaled-1680-/ps-edit-tools.JPG)](https://docs.isb.be/uploads/images/gallery/2021-02/ps-edit-tools.JPG)

# What about my keyboard shortcuts? (Copy-paste, print, find, etc.)

For most of them, use the '⌘ command' key instead of the Windows' darling, Ctrl.

You can find underneath the most used shortcuts in alphabetical order. Please read the last phrases if what you need is not on the list.

**Close window or tab**: ⌘ command + w

- - - **Reopen closed tab**: ⌘ command + shift + t (Safari, Chrome, etc.)

**Copy**: ⌘ command + c

- - - **Paste**: ⌘ command + v

**Cut**: ⌘ command + x

**Cycle through all open apps**: ⌘ command + tab

**Cycle through browser tabs**: ⌘ command + options + arrows (← →)

**Find**: ⌘ command + f

**Find and replace**: ⌘ command + Shift + f

**Force quit an app** (task manager style): ⌘ command + option + esc

**Minimize window**: ⌘ command + m

**New**: ⌘ command + n

**Paste**: ⌘ command + v

**Print**: ⌘ command + p

**Quit**: ⌘ command + q

**Rename file**: select the file and press return (Enter)

**Reopen closed tab**: ⌘ command + shift + t (Safari, Chrome, etc.)

**Save**: ⌘ command + s

**Search** (for apps, documents, etc.): ⌘ command + spacebar

**Select all**: ⌘ command + a

**Undo**: ⌘ command + z

Where can I find the whole list?

Open System Preferences, select Keyboard and go to the Shortcuts tab.

OK, OK, but where are my function keys? (F1, F2… F12)

Press and hold the Fn key (the first key in the lower-left) - the Control Strip will show the old function keys.

What's up with the Control Strip?

The Control Strip is in flux, and it tries to show the most used actions or shortcuts when needed. The screen brightness and the system volume controls tend to be there all the time, but the buttons will change depending on the in-use app. You can select back-forward, search, new tab, and so on, while browsing, or play, pause, and jump to, when listening to music or watching a video.

The Control Strip can also be customized to show other buttons if needed. For example, I do not use Siri, but I need to lock my screen every time I leave my desk. I've changed the Siri button with the lock-screen one.

To customize the Control Strip, open System Preferences, select Keyboard, and click on Customize Control Strip. If what you need is in the list, grab it with the mouse cursor and drag it into the Control Strip. Press Done.

What if the shortcut that I need, or usually use on Windows, it's not available on Mac?

You can try to create it using the underneath tutorial:

[https://support.apple.com/guide/mac-help/create-keyboard-shortcuts-for-apps-mchlp2271/mac](https://support.apple.com/guide/mac-help/create-keyboard-shortcuts-for-apps-mchlp2271/mac)

# Where are my Documents, Apps, Downloads?

On a Mac, My Computer (or File Explorer) is called Finder (1). Its shortcut is usually the first one in the dock (1). You can also invoke it by pressing Option+Command+Space, or by searching for Finder.

By default, everything that you download or receive through Airdrop goes into the Downloads folder (2).

Almost all productivity apps (Word, Pages, Excel, etc.) will ask where you want to save your work; the default save location is your Documents folder (3) or, rarely, your Desktop (4).

All the apps are installed in the Applications folder (5).

[![finder.JPG](https://docs.isb.be/uploads/images/gallery/2021-02/scaled-1680-/finder.JPG)](https://docs.isb.be/uploads/images/gallery/2021-02/finder.JPG)

If you remember the name of the app or document that you need, you can also use Spotlight (the magnifying glass in the upper-right part of the screen) to search for it.

[![spotlight.JPG](https://docs.isb.be/uploads/images/gallery/2021-02/scaled-1680-/spotlight.JPG)](https://docs.isb.be/uploads/images/gallery/2021-02/spotlight.JPG)

# Mac - Install Software - Self Service

Self Service is a software distribution platform from where you can install apps on Mac machines.

If Self Service is not present in the dock (the icon with the ISB logo) please search for and open it using the magnifying glass (Spotlight) in the upper-right corner. In the window that opens up find the app that you need in the list, and click on install.

[![install_software.JPG](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/LstYS8U32xEHWilp-install-software.JPG)](https://docs.isb.be/uploads/images/gallery/2021-10/LstYS8U32xEHWilp-install-software.JPG)

The list of applications is constantly being updated. We are trying to add all the usually requested apps. If what you want/need to install is missing from the list, please let us know by sending an email to <IThelpdesk@isb.be>, and, if possible, we will make it available for you in the Self Service portal.

Depending on the application, the installation can take between 1 and 30 minutes. When done, the Install button usually changes to Reinstall. To start the installed application, search for it as you did with the Self Service.

# Zoom Setup

1\. Click here to [Update or install Zoom](jamfselfservice://content?entity=policy&id=74&action=execute) or install via the Self-Service Portal (ISB Logo)

[![image-1634115666348.png](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/6InMI38t3doOewwk-image-1634115666348.png)](https://docs.isb.be/uploads/images/gallery/2021-10/6InMI38t3doOewwk-image-1634115666348.png)

2\. Once installed, go to System Preferences and select Security &amp; Privacy

[![image-1634115676292.png](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/HGYWL39MuRMeGzdR-image-1634115676292.png)](https://docs.isb.be/uploads/images/gallery/2021-10/HGYWL39MuRMeGzdR-image-1634115676292.png)

3\. Then click on Privacy, Microphone and make sure that zoom.us is ticked. (this needs to be done to be able to mute your microphone)

[![image-1634116433234.png](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/FHjBgAWqT21rBqQX-image-1634116433234.png)](https://docs.isb.be/uploads/images/gallery/2021-10/FHjBgAWqT21rBqQX-image-1634116433234.png)

4\. Do the same thing for the Screen Recording and the Camera settings. (This will allow you to share your screen)

[![image-1634118235690.png](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/bC3zW1ObKHQPOImZ-image-1634118235690.png)](https://docs.isb.be/uploads/images/gallery/2021-10/bC3zW1ObKHQPOImZ-image-1634118235690.png)

5\. Finally, you can open Zoom and you should be ready for your Zoom meetings

# Automatically Delete Files in Bin after 30 Days

## Automatically Delete Files in Bin after 30 Days

By default, on the Mac laptops, your recycle bin does not delete files automatically. This means that the recycle bin can grow very big.

The Mac laptops can actually automatically delete files in the recycle after they have been there for 30 days. To enable this feature, follow these steps:

#### Open a Finder window:

[![Screenshot 2021-10-22 at 10.19.05.png](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/qHKkDfrNae0NEXnk-screenshot-2021-10-22-at-10-19-05.png)](https://docs.isb.be/uploads/images/gallery/2021-10/qHKkDfrNae0NEXnk-screenshot-2021-10-22-at-10-19-05.png)

#### Go to Finder Preferences:

[![Finder Preferences.jpg](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/cH3vSUdZbA6oKJdv-finder-preferences.jpg)](https://docs.isb.be/uploads/images/gallery/2021-10/cH3vSUdZbA6oKJdv-finder-preferences.jpg)

#### Click on the "Advanced" tab:

[![Advanced Tab.jpg](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/bFwln9eqZ096PvsO-advanced-tab.jpg)](https://docs.isb.be/uploads/images/gallery/2021-10/bFwln9eqZ096PvsO-advanced-tab.jpg)

#### Tick the box "Remove items from the Trash after 30 days":

[![Automatically Remove Trash Tick.jpg](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/tUZwuAvQOlvwmPBm-automatically-remove-trash-tick.jpg)](https://docs.isb.be/uploads/images/gallery/2021-10/tUZwuAvQOlvwmPBm-automatically-remove-trash-tick.jpg)

#### You're done :-)

# Getting Mac Version Information

#### To get the current version of Mac you have installed, follow these steps:

Click the Apple logo in the top left corner of the screen:

[![1 open menu.png](https://docs.isb.be/uploads/images/gallery/2021-11/scaled-1680-/H5qa28p6jauOfr9O-1-open-menu.png)](https://docs.isb.be/uploads/images/gallery/2021-11/H5qa28p6jauOfr9O-1-open-menu.png)

Select "About This Mac":

[![2 menu item.png](https://docs.isb.be/uploads/images/gallery/2021-11/scaled-1680-/OrbogSfJLVoM6Gnk-2-menu-item.png)](https://docs.isb.be/uploads/images/gallery/2021-11/OrbogSfJLVoM6Gnk-2-menu-item.png)

The version information is now available to you:

[![3 version.png](https://docs.isb.be/uploads/images/gallery/2021-11/scaled-1680-/9P9dYthsRSv99WRp-3-version.png)](https://docs.isb.be/uploads/images/gallery/2021-11/9P9dYthsRSv99WRp-3-version.png)

# Installing Zoom for students

1\. To install the Zoom app on your laptop, [click on this link](jamfselfservice://content?entity=policy&id=74&action=execute).

2\. In the pop-up window, select **Open Self Service**.

[![Screenshot 2021-11-19 at 08.23.42.png](https://docs.isb.be/uploads/images/gallery/2021-11/scaled-1680-/0GB0g9ZisG4Jk9g6-screenshot-2021-11-19-at-08-23-42.png)](https://docs.isb.be/uploads/images/gallery/2021-11/0GB0g9ZisG4Jk9g6-screenshot-2021-11-19-at-08-23-42.png)

3\. Wait until the latest version of the Zoom app gets installed.

[![image-1637307182761.24.04.png](https://docs.isb.be/uploads/images/gallery/2021-11/scaled-1680-/KxLOecRSGsvRmAw4-image-1637307182761-24-04.png)](https://docs.isb.be/uploads/images/gallery/2021-11/KxLOecRSGsvRmAw4-image-1637307182761-24-04.png)

# Setting Up Zoom for Students

<span style="text-decoration: underline;">To make sure your camera, microphone and screen sharing works on your computer, please follow the next steps.</span>

**1.** On your computer, open **System Preferences**. You can do so by clicking on the Apple logo in the top-left corner of your screen, and select System Preferences from the manu.

[![image-1637308840628.00.34.png](https://docs.isb.be/uploads/images/gallery/2021-11/scaled-1680-/aIx4LrQI3y8IE7Pz-image-1637308840628-00-34.png)](https://docs.isb.be/uploads/images/gallery/2021-11/aIx4LrQI3y8IE7Pz-image-1637308840628-00-34.png)

[![image-1637308420872.50.22.png](https://docs.isb.be/uploads/images/gallery/2021-11/scaled-1680-/tVNEY1kEkHzeYwHK-image-1637308420872-50-22.png)](https://docs.isb.be/uploads/images/gallery/2021-11/tVNEY1kEkHzeYwHK-image-1637308420872-50-22.png)

**2.** Once opened, head out to **Security &amp; Privacy**.

[![image-1637308503994.48.44.png](https://docs.isb.be/uploads/images/gallery/2021-11/scaled-1680-/5cNjOhe4Egy9u5MX-image-1637308503994-48-44.png)](https://docs.isb.be/uploads/images/gallery/2021-11/5cNjOhe4Egy9u5MX-image-1637308503994-48-44.png)

3\. Make sure to select **Privacy tab**, and in the column on the left, we will have to go through <span style="background-color: #ccffff;">Microphone</span>, <span style="background-color: #ccffff;">Camera</span> and <span style="background-color: #ccffff;">Screen Recording</span>, making sure the **Zoom app has the blue checkmark** next to it.

[![image-1637308636418.49.00.png](https://docs.isb.be/uploads/images/gallery/2021-11/scaled-1680-/XJWIrBWcR5aoNmXY-image-1637308636418-49-00.png)](https://docs.isb.be/uploads/images/gallery/2021-11/XJWIrBWcR5aoNmXY-image-1637308636418-49-00.png)

[![image-1637308770130.49.06.png](https://docs.isb.be/uploads/images/gallery/2021-11/scaled-1680-/JJCEqXRZIorShr95-image-1637308770130-49-06.png)](https://docs.isb.be/uploads/images/gallery/2021-11/JJCEqXRZIorShr95-image-1637308770130-49-06.png)

[![Screenshot 2021-11-19 at 08.49.12.png](https://docs.isb.be/uploads/images/gallery/2021-11/scaled-1680-/LeYGopMGmI32UoBl-screenshot-2021-11-19-at-08-49-12.png)](https://docs.isb.be/uploads/images/gallery/2021-11/LeYGopMGmI32UoBl-screenshot-2021-11-19-at-08-49-12.png)

Now you can close the System Preferences, and your Zoom app will have all the features you need.

Congratulations!

# Update MacOS

Due to changes in how macOS is being updated, you cannot update your school computer by going into System Preferences.

To bypass the administrative needs, we have deployed an application in [Self Service.](jamfselfservice://content?entity=policy&id=234&action=view)

##### <span style="color: #ff0000;">Please note that once started, the process cannot be stopped. </span>

Follow these steps to update your Macbook:

- First, open the Self Service (the ISB Icon in the Dock)
- Search for the application called Update MacOS and click on install.
- Enter the password you use to login into your Mac.

[![Upgrading_macOS.png](https://docs.isb.be/uploads/images/gallery/2024-01/npIYBQFu1FCFDfvI-upgrading-macos.png)](https://docs.isb.be/uploads/images/gallery/2022-01/xFhHnGBSdiPI2oRl-image-1641825824376-14-01.png)

<span style="text-decoration: underline; color: #ff0000;">  
  
  
  
If you don't see the pop up</span>, restart your Mac and start the process again. (Click the Apple logo at the top Left corner, then Restart)

[![image-1641825637377.png](https://docs.isb.be/uploads/images/gallery/2022-01/scaled-1680-/G7tE1tan6wtDKT6U-image-1641825637377.png)](https://docs.isb.be/uploads/images/gallery/2022-01/G7tE1tan6wtDKT6U-image-1641825637377.png)

- The update process will start. If the MacOS Installer is not downloaded, you will see the following message

[![Downloading_macOS.png](https://docs.isb.be/uploads/images/gallery/2024-01/pDVyl9GvBnHhuwnp-downloading-macos.png)](https://docs.isb.be/uploads/images/gallery/2022-01/LrfMUCj71Y6cTXbL-image-1641825913499-30-49.png)

  
Once the MacOS Installer is downloaded, the update will start and take from 30 min to an hour.  
[![Upgrading_macOS_2.jpg](https://docs.isb.be/uploads/images/gallery/2024-01/AKQwnyKIsM5Hf3aG-upgrading-macos-2.jpg)](https://docs.isb.be/uploads/images/gallery/2022-01/oQcYY6wm74cEgf4O-image-1641825987925-35-20.png)

  
  
  
  
  
  
After it restarts and the installation process is done, you might not see the bubble with your user on the login page.   
To fix it, you need to restart your computer.

Your username is your email address without @isb.be.   
The password is the same as the one you usually use to log in to the computer.

# Accessing ISB Drives

ISB has many drives. To connect to one, follow these steps:

#### Open a Finder window:

[![Screenshot 2023-03-06 at 13.24.52.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/yHBGAuKNEHYJ7VHl-screenshot-2023-03-06-at-13-24-52.png)](https://docs.isb.be/uploads/images/gallery/2023-03/yHBGAuKNEHYJ7VHl-screenshot-2023-03-06-at-13-24-52.png)

#### In the top bar, click on "Go" and then "Connect to Server":

[![Screenshot 2023-03-06 at 13.27.16.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/DY9hat8Xb4q3twKO-screenshot-2023-03-06-at-13-27-16.png)](https://docs.isb.be/uploads/images/gallery/2023-03/DY9hat8Xb4q3twKO-screenshot-2023-03-06-at-13-27-16.png)

#### Type in the name of the server:

Be sure to put smb:// before the name of the server or it won't be able to connect

[![Screenshot 2023-03-06 at 13.28.57.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/3Akys1NjWEY3cznC-screenshot-2023-03-06-at-13-28-57.png)](https://docs.isb.be/uploads/images/gallery/2023-03/3Akys1NjWEY3cznC-screenshot-2023-03-06-at-13-28-57.png)

#### You will be prompted to sign in, this should be the same user details as you use to sign in to your email:

[![Screenshot 2023-03-06 at 13.29.13.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/x37u8C4YnD9kLAh1-screenshot-2023-03-06-at-13-29-13.png)](https://docs.isb.be/uploads/images/gallery/2023-03/x37u8C4YnD9kLAh1-screenshot-2023-03-06-at-13-29-13.png)

#### Select the folder you wish to access:

[![Screenshot 2023-03-06 at 13.29.21.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/cTttyqfXhaMtAoJj-screenshot-2023-03-06-at-13-29-21.png)](https://docs.isb.be/uploads/images/gallery/2023-03/cTttyqfXhaMtAoJj-screenshot-2023-03-06-at-13-29-21.png)

#### Click ok, you are now connected to the drive:

[![Screenshot 2023-03-06 at 13.29.35.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/BTUlHtU6D8MCOWw1-screenshot-2023-03-06-at-13-29-35.png)](https://docs.isb.be/uploads/images/gallery/2023-03/BTUlHtU6D8MCOWw1-screenshot-2023-03-06-at-13-29-35.png)

#### If the window doesn't open, you will see an icon in the top right corner of your desktop which you can click to open the drive:

[![Screenshot 2023-03-06 at 13.29.54.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/hno0bGGbwm6BIcJk-screenshot-2023-03-06-at-13-29-54.png)](https://docs.isb.be/uploads/images/gallery/2023-03/hno0bGGbwm6BIcJk-screenshot-2023-03-06-at-13-29-54.png)

# Microsoft Authenticator app (setup)

Using the Authenticator app instead of the phone/text system is more convenient, secure, and most importantly it will still work if you change your phone number (while on leave or vacation, for example). Here are the steps to set it up.

Scan the appropriate QR code with your Android or IOS mobile device to install the app.

[![apps.PNG](https://docs.isb.be/uploads/images/gallery/2022-03/scaled-1680-/aLXuMhh5Fd4j45wg-apps.PNG)](https://docs.isb.be/uploads/images/gallery/2022-03/aLXuMhh5Fd4j45wg-apps.PNG)

(If the QR code does not work, you can follow these links to the [Google Play](https://play.google.com/store/apps/details?id=com.azure.authenticator) or [App Store](https://apps.apple.com/app/microsoft-authenticator/id983156458).)

Open the Microsoft Authenticator app, allow the notifications (if prompted), select Add account from the Customize and control icon on the upper-right, and Work or school account.

Note: The first time you set up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). You must select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step. If you don't allow the camera, you can still set up the authenticator app, but you'll need to add the code information manually.

[![IMG_3075.PNG](https://docs.isb.be/uploads/images/gallery/2022-03/scaled-1680-/YfsDWPf1T0gyjCc4-img-3075.PNG)](https://docs.isb.be/uploads/images/gallery/2022-03/YfsDWPf1T0gyjCc4-img-3075.PNG)

Go to [https://mysignins.microsoft.com/security-info](https://mysignins.microsoft.com/security-info) on your computer and log in with your ISB email and password. Most of the time, the portal will automatically log you in.

On the Add a method page, select the Authenticator app from the list and choose Add.

[![addmethod.png](https://docs.isb.be/uploads/images/gallery/2022-03/scaled-1680-/238KKZy7pb6LezmM-addmethod.png)](https://docs.isb.be/uploads/images/gallery/2022-03/238KKZy7pb6LezmM-addmethod.png)

Select Next, and *Scan the QR code* page appears. Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device.

(This one is an example)

[![qr_code_example.png](https://docs.isb.be/uploads/images/gallery/2022-03/scaled-1680-/Mou02qnQynxtNtDB-qr-code-example.png)](https://docs.isb.be/uploads/images/gallery/2022-03/Mou02qnQynxtNtDB-qr-code-example.png)

The authenticator app should successfully add your work or school account without requiring any additional information from you. However, if the QR code reader can't read the code, you can select Can't scan the QR code and manually enter the code and URL into the Microsoft Authenticator app.

Select Next on the Scan the QR code page on your computer. A notification is sent to the Microsoft Authenticator app on your mobile device, to test your account.

[![mfatest.png](https://docs.isb.be/uploads/images/gallery/2022-03/scaled-1680-/K3J9VMyiMK1Z0wJj-mfatest.png)](https://docs.isb.be/uploads/images/gallery/2022-03/K3J9VMyiMK1Z0wJj-mfatest.png)

Approve the notification in the Microsoft Authenticator app, and then select Next. Your security info is updated to use the Microsoft Authenticator app by default to verify your identity when using a two-step verification or password reset.

[![test_complete.png](https://docs.isb.be/uploads/images/gallery/2022-03/scaled-1680-/trHXvwiv1oJgmYYv-test-complete.png)](https://docs.isb.be/uploads/images/gallery/2022-03/trHXvwiv1oJgmYYv-test-complete.png)

# Office Suite

Word, Excell, PowerPoint, etc.

# Office - Word, Excel, PowerPoint - No editing rights

If you discover that Word, Excel, PowerPoint, or any other Office apps, do not let you edit your documents, please follow the steps underneath to fix the problem.

- If the problem persists, please let the IT department know at <ithelpdesk@isb.be>

[![Screenshot 2022-01-20 at 09.23.59.jpg](https://docs.isb.be/uploads/images/gallery/2022-01/scaled-1680-/DHtH4CJiE5w8KlXF-screenshot-2022-01-20-at-09-23-59.jpg)](https://docs.isb.be/uploads/images/gallery/2022-01/DHtH4CJiE5w8KlXF-screenshot-2022-01-20-at-09-23-59.jpg)

Bring the app into focus, and click on its name on the top bar (in our example Word); from the drop-down list, select Activate Office.

[![Screenshot 2022-01-20 at 09.24.14.jpg](https://docs.isb.be/uploads/images/gallery/2022-01/scaled-1680-/eZwdfQoSQDr1E9II-screenshot-2022-01-20-at-09-24-14.jpg)](https://docs.isb.be/uploads/images/gallery/2022-01/eZwdfQoSQDr1E9II-screenshot-2022-01-20-at-09-24-14.jpg)

In the window that pops up, select Already bought Office? Enter your password and Sign in. Start Using Word.

[![Screenshot 2022-01-20 at 09.24.50.jpg](https://docs.isb.be/uploads/images/gallery/2022-01/scaled-1680-/OTQeGJuA1H5Hr2cB-screenshot-2022-01-20-at-09-24-50.jpg)](https://docs.isb.be/uploads/images/gallery/2022-01/OTQeGJuA1H5Hr2cB-screenshot-2022-01-20-at-09-24-50.jpg)

# Advanced Math/Equations symbols

For now, Math Type cannot be activated on Macs, but Word has its own equation creator/editor.

To use the menu, click on the Insert tab, select the education symbol, and "Insert new equation."

[![Screenshot 2022-02-11 at 09.27.39.jpg](https://docs.isb.be/uploads/images/gallery/2022-02/scaled-1680-/XISJ8ciumKWxd5eg-screenshot-2022-02-11-at-09-27-39.jpg)](https://docs.isb.be/uploads/images/gallery/2022-02/XISJ8ciumKWxd5eg-screenshot-2022-02-11-at-09-27-39.jpg)

# Projectors

# Projectors - How to Connect to the Projector in the Atrium.

<table border="1" id="bkmrk-on-the-tablet%2C-press" style="border-collapse: collapse; width: 105.234%; height: 1450px;"><tbody><tr style="height: 62px;"><td style="width: 47.1605%; height: 62px;">Open the cabinet and take the tablet out. (Please ask the HS’ General Office or the IT department for the Combination).</td><td style="width: 52.7161%; height: 62px;">Start the system by clicking anywhere on the START SYSTEM page, or, if the Crestron app is not active, find it on the last app page and open it. </td></tr><tr style="height: 296px;"><td align="center" style="width: 47.1605%; height: 296px;">[![atrium-cabinet.jpg](https://docs.isb.be/uploads/images/gallery/2018-09-Sep/scaled-840-0/atrium-cabinet.jpg)](http://192.168.36.21/uploads/images/gallery/2018-09-Sep/atrium-cabinet.jpg)</td><td style="width: 52.7161%; height: 296px;">[![start_system.JPG](https://docs.isb.be/uploads/images/gallery/2019-10/scaled-1680-/start_system.JPG)](https://docs.isb.be/uploads/images/gallery/2019-10/start_system.JPG)</td></tr><tr style="height: 62px;"><td style="width: 47.1605%; height: 62px;">Press LED WALL, or VIDEO WALL, and ON to turn on the LED screens. </td><td style="width: 52.7161%; height: 62px;">When using the provided cables and adapters (recommended) please make sure that STAND is the selected source. You can use the slider at the bottom to adjust the sound volume. </td></tr><tr style="height: 525px;"><td style="width: 47.1605%; height: 525px;">[![startmenu.JPG](https://docs.isb.be/uploads/images/gallery/2019-10/scaled-1680-/startmenu.JPG)](https://docs.isb.be/uploads/images/gallery/2019-10/startmenu.JPG)</td><td style="width: 52.7161%; height: 525px;">[![ledwallmenu.JPG](https://docs.isb.be/uploads/images/gallery/2019-10/scaled-1680-/ledwallmenu.JPG)](https://docs.isb.be/uploads/images/gallery/2019-10/ledwallmenu.JPG)</td></tr><tr style="height: 56px;"><td colspan="2" style="width: 99.8766%; height: 56px;">The LED screens can be used simultaneously. To go back to the previous menu click on Exit and select the other screen. Turn it ON and make sure STAND is the selected source.

</td></tr><tr style="height: 101px;"><td style="width: 47.1605%; height: 101px;">Connect the HDMI cable that you can usually find on top of the cabinet to your device and you should be ready to go. </td><td style="width: 52.7161%; height: 101px;">If your device does not have an HDMI port please use the adapter that you can find in the plastic box inside the cabinet to transform the HDMI cable into a USB-C one (for newer Macs, Windows based laptops, Android phones etc.).

</td></tr><tr style="height: 317px;"><td style="width: 47.1605%; height: 258px;">[![20190927_120729.jpg](https://docs.isb.be/uploads/images/gallery/2019-10/scaled-1680-/20190927_120729.jpg)](https://docs.isb.be/uploads/images/gallery/2019-10/20190927_120729.jpg)

</td><td style="width: 52.7161%; height: 258px;">[![512BN1wPnUAL.jpg](https://docs.isb.be/uploads/images/gallery/2019-10/scaled-1680-/512BN1wPnUAL.jpg)](https://docs.isb.be/uploads/images/gallery/2019-10/512BN1wPnUAL.jpg)

</td></tr><tr style="height: 56px;"><td colspan="2" style="height: 56px; width: 99.8766%;">If you need a different type of adapter, please tell the IT department in advance what you need or the exact model of your device and the team will find a solution for you. <ithelpdesk@isb.be>

</td></tr><tr><td colspan="2" style="width: 99.8766%;">Almost all Apple devices can wirelessly connect the Atrium System using the attached AppleTV (not recommended for videos stored on Google Drive or for high resolution local stored or Youtube clips).

</td></tr><tr style="height: 34px;"><td style="height: 34px; width: 47.1605%;">Change the LED or the VIDEO walls inputs to APPLE TV and use the Screen Mirroring function of your device to find and select the "HS-Atrium AppleTV". If needed, insert the code present on the screen/s and you should be ready to go.

</td><td style="width: 52.7161%;">When done please remember to shut down the system.

Press EXIT on the initial menu on the tablet and confirm it.

Thank you!

</td></tr><tr><td style="width: 47.1605%;">[![connect_iPad.JPG](https://docs.isb.be/uploads/images/gallery/2019-08-Aug/scaled-1680-/connect_iPad.JPG)](https://docs.isb.be/uploads/images/gallery/2019-08-Aug/connect_iPad.JPG)</td><td style="width: 52.7161%;">[![IMG_0004.PNG](https://docs.isb.be/uploads/images/gallery/2019-10/scaled-1680-/IMG_0004.PNG)](https://docs.isb.be/uploads/images/gallery/2019-10/IMG_0004.PNG)

</td></tr></tbody></table>

# Projectors - How to Connect to the Projector in the Annex

<table border="1" id="bkmrk-%C2%A0-safety-first%3A-thi" style="border-collapse: collapse; width: 100%; height: 788px;"><tbody><tr style="height: 276px;"><td colspan="2" style="width: 50%; height: 222px;">Safety first: This projector uses a laser beam; please avoid looking at the operating lamp.

[![laser_hazard.jpg](https://docs.isb.be/uploads/images/gallery/2018-11-Nov/scaled-840-0/laser_hazard.jpg)](https://docs.isb.be/uploads/images/gallery/2018-11-Nov/laser_hazard.jpg)

</td></tr><tr style="height: 61px;"><td colspan="2" style="width: 50%; height: 61px;">The projector's remote is stored in the white cabinet on your left when you enter the Lounge.

</td></tr><tr style="height: 31px;"><td style="width: 50%; height: 31px;">****Windows:**** You can wirelessly connect to the projector with a Windows machine – like the Lenovo X1 laptop,

Ensure the device is connected to the ISB or the ISBConnect wireless network.

ISBConnect is our guest network, and anybody can access it. Password - While at ISB, please ask one of the staff members for the Password.

Turn on the projector and wait for 2-3 minutes. If you do not see the screen on the right, please press Menu on the remote and change the source to APPS.

</td><td class="align-center" style="width: 52.0988%; height: 31px;">[![annex01.jpg](https://docs.isb.be/uploads/images/gallery/2018-11-Nov/scaled-840-0/annex01.jpg)](https://docs.isb.be/uploads/images/gallery/2018-11-Nov/annex01.jpg)

</td></tr><tr style="height: 31px;"><td style="width: 50%; height: 31px;">Press the **⊞** Windows button and P simultaneously on the Windows machine; the “Project” panel will pop up. Click on “Connect to a wireless display".

[![annex_02.JPG](https://docs.isb.be/uploads/images/gallery/2018-11-Nov/scaled-840-0/annex_02.JPG)](https://docs.isb.be/uploads/images/gallery/2018-11-Nov/annex_02.JPG)

</td><td style="width: 52.0988%; height: 31px;">Find the correct device (in this example, AN-LOUNGE) and click on it to connect.

You should be ready to go.

[![annex_03.JPG](https://docs.isb.be/uploads/images/gallery/2018-11-Nov/scaled-840-0/annex_03.JPG)](https://docs.isb.be/uploads/images/gallery/2018-11-Nov/annex_03.JPG)

</td></tr><tr style="height: 31px;"><td style="width: 50%; height: 31px;">**Apple:** You can wirelessly connect to the projector with an Apple device – like a MacBook Pro or an iPad.

Make sure that the device is connected to the ISB or the ISBConnect wireless network.

ISBConnect is our guest network, and anybody can access it. Password - While at ISB, please ask one of the staff members for the Password.

Turn on the projector and wait for 2-3 minutes. If you do not see the screens on the right, please press Menu on the remote and change the source to HDMI1.

</td><td style="width: 52.0988%; height: 31px;">[![annex_04.JPG](https://docs.isb.be/uploads/images/gallery/2018-11-Nov/scaled-840-0/annex_04.JPG)](https://docs.isb.be/uploads/images/gallery/2018-11-Nov/annex_04.JPG)

</td></tr><tr style="height: 31px;"><td style="width: 50%; height: 31px;">On a MacBook, click the Screen Mirroring icon on the upper right side of the menubar and select the correct projector from

the rolling list, usually named after the room number. In this example: AN-COMMUNITYLOUNGE.

[![annex_05.JPG](https://docs.isb.be/uploads/images/gallery/2018-11-Nov/scaled-840-0/annex_05.JPG)](https://docs.isb.be/uploads/images/gallery/2018-11-Nov/annex_05.JPG)

</td><td style="width: 52.0988%; height: 31px;">On an iPad, swipe up diagonally from the upper right corner onto the screen to bring up Control Center. Press the Screen Mirroring button and select the correct projector on the menu – usually named after the room number. In this example: AN-COMMUNITYLOUNGE.

[![connect_iPad.JPG](https://docs.isb.be/uploads/images/gallery/2019-08-Aug/scaled-840-0/connect_iPad.JPG)](https://docs.isb.be/uploads/images/gallery/2019-08-Aug/connect_iPad.JPG)

</td></tr><tr style="height: 31px;"><td style="width: 50%; height: 31px;">If it's the first time you connect this particular device to the projector, you will be asked to pair the devices – please insert the number that you can see projected, and you should be ready to go.

</td><td style="width: 52.0988%; height: 31px;">[![annex_07.jpg](https://docs.isb.be/uploads/images/gallery/2018-11-Nov/scaled-840-0/annex_07.jpg)](https://docs.isb.be/uploads/images/gallery/2018-11-Nov/annex_07.jpg)

</td></tr><tr style="height: 256px;"><td style="width: 50%; height: 256px;">**Other devices:**

If you have a device that does not have wireless capabilities, please use the wall connection and the HDMI cable you can find in the cupboard.

If you need an adapter or a different type of cable, please contact the IT team: Ext. 303.

Turn on the projector and wait for 2-3 minutes. Press Menu on the remote and change the source to HDMI2. You should be ready to go.

</td><td rowspan="2" style="width: 52.0988%; height: 350px;">[![annex06.jpg](https://docs.isb.be/uploads/images/gallery/2018-11-Nov/scaled-840-0/annex06.jpg)](https://docs.isb.be/uploads/images/gallery/2018-11-Nov/annex06.jpg)

</td></tr><tr style="height: 136px;"><td style="width: 50%; height: 94px;">**Sound:**

If you discover that the sound is too low or too high, please use the volume buttons on the remote to adjust it.

</td></tr></tbody></table>

# Software Installation

How to install the most requested software yourself.

# Mac - Install Software - Self Service

Self Service is a software distribution platform from where you can install apps on Mac machines.

Please search and open the Self Service portal using the Magnifying Glass in the upper-right corner. Find the app that you need in the list, and click on install.

[![all.JPG](https://docs.isb.be/uploads/images/gallery/2020-10/scaled-1680-/all.JPG)](https://docs.isb.be/uploads/images/gallery/2020-10/all.JPG)

The list of applications is constantly being updated. We are trying to add all the usually requested apps. If what you want/need to install is missing from the list, please let us know by sending an email @ <IThelpdesk@isb.be>, and, if possible, we will make it available for you in the Self Service portal.

Depending on the application, the installation can take between one and 30 minutes. When done, the Install button usually changes to Reinstall. To start the installed application, search for it as you did with the Self Service.

# Windows - Install Software - Company Portal

The company portal is a distribution platform from where you can install software on Windows machines yourself.

To install an app, please open company portal, find and select the software you need in the Store or Available Everywhere category, and click on install.

The list of applications is constantly being updated. We are trying to add all the usually requested apps. If what you want/need to install is missing from the list, please let us know by sending an email @ <IThelpdesk@isb.be>, and, if possible, we will either make it available for you in Software Center or install it remotely.

[![image-1611240056122.png](https://docs.isb.be/uploads/images/gallery/2021-01/scaled-1680-/image-1611240056122.png)](https://docs.isb.be/uploads/images/gallery/2021-01/image-1611240056122.png)

Depending on the application, the installation can take between one and 30 minutes. When done, the Install button usually changes to Reinstall. To start the installed application, search for it as you did with the Company Portal.

# VPN

# VPN - How to connect to the ISB network using the VPN

This information can only be viewed by ISB employees. Please Log In (upper-right corner) using your account (without @isb.be) and your password and follow this [link to access the document](https://docs.isb.be/books/employees/page/vpn---how-to-connect-to-the-isb-network-using-the-vpn).

# VPN - Initial Setup

This information can only be viewed by ISB employees. Please Log In (upper-right corner) using your account (without @isb.be) and your password and follow this [link to access the document](https://docs.isb.be/books/employees/page/vpn-initial-setup).

# Wireless

ISB Connect, ISB, How, Where, What.

# Wireless – ISB Connect, ISB, How, What, Where

This information can only be viewed by ISB employees. Please Log In (upper-right corner) using your account (without @isb.be) and your password and follow this [link to access the document](https://docs.isb.be/books/employees/page/wireless-%E2%80%93-isb-connect-isb-how-what-where).

# Connect to ISB (we are deprecating the Mac network)

We are going to remove the Mac wireless network in a couple of days.

If you are still connected to the Mac network, please follow these simple steps to change to ISB.

Open Self Service, find the Remove Mac Network icon, and press Remove. The script usually takes 10 to 15 seconds to finish, and once done, your Macbook should automatically connect to ISB. The ‘Remove’ button in Self Service will change to ‘Remove again.’

[![remove mac.JPG](https://docs.isb.be/uploads/images/gallery/2021-10/scaled-1680-/8FpJeQSOZGs0tkoQ-remove-mac.JPG)](https://docs.isb.be/uploads/images/gallery/2021-10/8FpJeQSOZGs0tkoQ-remove-mac.JPG)

If for some reason your computer fails to connect to the ISB network please stop by the IT office.

# Connect to ISBConnect

**ISBConnect** is our guest WiFi network and can be accessed by anybody.

**Before connecting, please ensure that the MAC randomizer of your device is off for ISBConnect.**

**For iPhones and iPads**, click the info bubble next to ISBConnect, scroll down, and make sure that "Private Wi-Fi Address" is turned off.

[![no_private_address.JPG](https://docs.isb.be/uploads/images/gallery/2022-09/scaled-1680-/VFzyoAJJTUw3mhLM-no-private-address.JPG)](https://docs.isb.be/uploads/images/gallery/2022-09/VFzyoAJJTUw3mhLM-no-private-address.JPG)

**For modern Android phones,** click on the cogwheel next to ISBConnect and change "Use randomized MAC" to "Use device MAC." (If the option is missing, you can continue connecting.)

[![no_private_address_android.JPG](https://docs.isb.be/uploads/images/gallery/2022-09/scaled-1680-/wKuyWvazSp5DzEjW-no-private-address-android.JPG)](https://docs.isb.be/uploads/images/gallery/2022-09/wKuyWvazSp5DzEjW-no-private-address-android.JPG)

The password for ISBConnect is:  
**19kattenberg1170bxl**

After inserting the above password, the underneath window will pop up. Please fill in your First, Last Name and your Email (preferably one that you can access fast). Accept the terms of use and press Register. (more underneath)

[![connect.jpg](https://docs.isb.be/uploads/images/gallery/2022-08/scaled-1680-/xFOyPMuOYghnMtlt-connect.jpg)](https://docs.isb.be/uploads/images/gallery/2022-08/xFOyPMuOYghnMtlt-connect.jpg)

Once you press Register, you will have internet for 10 minutes. Please check your email for a message similar to the one underneath. Click Confirm to extend the duration to 90 days.

If it doesn't work, connect to ISBConnect again and click on Sign In instead of filling in your First and Last Name. Use the username and password that you received in your email to finish connecting. You should be ready to go now.

[![email.JPG](https://docs.isb.be/uploads/images/gallery/2022-08/scaled-1680-/gNttQa7ifMfFlmo3-email.JPG)](https://docs.isb.be/uploads/images/gallery/2022-08/gNttQa7ifMfFlmo3-email.JPG)

# Connect to ISB

# Connect to the Network on macOS 15.1../26

1. Click the **Wi-Fi icon** in the **top-right corner** of the screen.
    
    <span style="background-color: rgb(0, 0, 0);">[![image.png](https://docs.isb.be/uploads/images/gallery/2026-01/scaled-1680-/ilwmSYgKJSwQVB0S-image.png)](https://docs.isb.be/uploads/images/gallery/2026-01/ilwmSYgKJSwQVB0S-image.png)</span>
2. Click the network named "ISB"
    
    [![image.png](https://docs.isb.be/uploads/images/gallery/2026-01/scaled-1680-/KGv1KOrUHuWM4xKr-image.png)](https://docs.isb.be/uploads/images/gallery/2026-01/KGv1KOrUHuWM4xKr-image.png)
3. When the connection window appears:
    
    
    - Click on "Select a Certificate"
    - Select the one that resembles your username
    
    [![image.png](https://docs.isb.be/uploads/images/gallery/2026-01/scaled-1680-/OMqwcAjOKHTjztxu-image.png)](https://docs.isb.be/uploads/images/gallery/2026-01/OMqwcAjOKHTjztxu-image.png)
4. Click **Deny**
    
    [![image.png](https://docs.isb.be/uploads/images/gallery/2026-01/scaled-1680-/YQtu0mtEwD1aE0LH-image.png)](https://docs.isb.be/uploads/images/gallery/2026-01/YQtu0mtEwD1aE0LH-image.png)
    
    Wait a few seconds until Wi-Fi shows **Connected**.

---

# Powerschool

# Powerschool v21.11 - New Features

## ADMIN

### New Top Navbar, Manage Profile and Quick Data

The top Navbar icons have changed slightly but still do the same thing (
eg. Print )

The Personalize menu item has been removed, instead use **Manage
Profile** from the User icon at the top right. This is used to view your
profile details and set the initial student screen and various Interface
and Smart Search options.

<img src="https://docs.isb.be/uploads/images/gallery/2022-06/scaled-1680-/9Nrw59eq32R5fBDj-image4.png" width=200>

Users can personally disable the Quick Data boxes on right by clicking
the cog and unticking the two checkboxes
<img src="https://docs.isb.be/uploads/images/gallery/2022-06/scaled-1680-/8oQz92atXbCDKs8B-image2.png" width=300>

### New Search

**Student / Staff / Parents** tabs replaced by a single drop-down menu.

<img src="https://docs.isb.be/uploads/images/gallery/2022-06/scaled-1680-/l37JDQa3nY0UEwXk-image11.png" width=200>

**Direct field search** on commonly used fields

<img src="https://docs.isb.be/uploads/images/gallery/2022-06/scaled-1680-/iEHcKTqIjCnp8iXM-image1.png" width=200>

**Search term building** - search terms build as you enter them and can
be removed individually or a new search started with Clear All.

<img src="https://docs.isb.be/uploads/images/gallery/2022-06/scaled-1680-/aeUoKwoowIT9ci6D-image3.png" width=200>

NOTE: this makes the search more like spreadsheet filtering than the
previous search behaviour, where a new search would be performed.

**Quick Search alphabet** is turned off by default - users can enable it
personally via **Manage Profile**
<img src="https://docs.isb.be/uploads/images/gallery/2022-06/scaled-1680-/LpomfpXvIz1JXxtY-image9.png" width=500>

**Live Smart Search** - as you type, provides all possible solutions
which you can add individually to the current selection or select all by clicking Return

<img src="https://docs.isb.be/uploads/images/gallery/2022-06/scaled-1680-/hOSTKz7gVhtcbi4O-image10.png" width=500>

Note: Smart Search is enabled by default - a user can disable it via
Manage Profile

**Advanced Search** moved to drawer on right to separate it and make it
easier to see the impact on the current selection

For more information, click the Help ? icon to the right of the search
bar.

### Parents -\> Contacts

Instead of each student having mother/father information ( repeated for
each sibling ), parent Contacts are now their own entity. They also have
their own Portal accounts ( rather than sharing between a family ), but
only if they have specified a valid email address. SSO will be
implemented for these Parent Contacts during the summer of 2022.

Now to view the parents of a student, Admin users should not use the 
Parents pages, but should instead use the Contacts
screen. This displays the name, email, relationship, main phone number,
address and whether or not the child lives with them ( main/secondary
family ). If the Contact has a Portal account associated with them, Data
Access will be ticked.
[![image8.png](https://docs.isb.be/uploads/images/gallery/2022-06/scaled-1680-/Ceav5h4jk9rA7BR3-image8.png)](https://docs.isb.be/uploads/images/gallery/2022-06/Ceav5h4jk9rA7BR3-image8.png)

## POWERTEACHER

Changes in PowerTeacher are just cosmetic and there are no changes in
PowerTeacher Pro

### Start Page icons
[![image7.png](https://docs.isb.be/uploads/images/gallery/2022-06/scaled-1680-/DWn0HjvXEK5a58N2-image7.png)](https://docs.isb.be/uploads/images/gallery/2022-06/DWn0HjvXEK5a58N2-image7.png)

### Manage Profile

The Personalize menu item has been removed, instead use Manage Profile
from the User icon at the top right. This is used to view your profile
details and set the initial student screen.

<img src="https://docs.isb.be/uploads/images/gallery/2022-06/scaled-1680-/OhHaWGM6tSqexmNE-image4.png" width=200>

There is a new option in Manage Profile to show the course section
number on the Start Page
[![image6.png](https://docs.isb.be/uploads/images/gallery/2022-06/scaled-1680-/r1TAQyDwiEYjUx1U-image6.png)](https://docs.isb.be/uploads/images/gallery/2022-06/r1TAQyDwiEYjUx1U-image6.png)

If set to yes, the section number column appears in the Current Classes
list

<img src="https://docs.isb.be/uploads/images/gallery/2022-06/scaled-1680-/Js50SeUnVXcOkUJi-image5.png" width=500>

## BUILD EMAIL LISTS

There is a slight change to the way you can build email lists of
students and/or parents to copy/paste into an email.
[![image12.png](https://docs.isb.be/uploads/images/gallery/2022-06/scaled-1680-/DCYo2ax95EWJB2yR-image12.png)](https://docs.isb.be/uploads/images/gallery/2022-06/DCYo2ax95EWJB2yR-image12.png)

First use the Select/Deselect toggle to select all students and/or
Student Contact Addresses (parents). Optionally, you can then remove any
single email items you don't require in the list. The list at the bottom
will change dynamically depending on your selections. Once complete,
click the Copy button to copy to your clipboard for pasting into your
email.

In the Admin Portal, this can be invoked as before, using group function
Build Email Lists.

In the Teacher Portal, it can be invoked directly from the new Email
List icon on the Start Page - all students in all your classes will be
available to select from. Alternatively you can select Student
Information for a single class and select the Email Addresses menu link.

It is not currently possible to generate these email lists from
PowerTeacher Pro.

# Teams

# Install Teams and log in (Mac)

If Teams is not already installed on your computer, you can use Self Service to install it:

1. Open Self Service
2. Find Microsoft Teams in the list and click on Install 
    - when the Install button changes to Done or Reinstall, the app is Installed
3. Find Teams using the Spotlight and open it

[![install.JPG](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/hWEx6TGjFNKmVOHQ-install.JPG)](https://docs.isb.be/uploads/images/gallery/2023-03/hWEx6TGjFNKmVOHQ-install.JPG)

Open teams and use your ISB email and password to Sign in.

[![login.JPG](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/vD7IKwgM4rMwhrLa-login.JPG)](https://docs.isb.be/uploads/images/gallery/2023-03/vD7IKwgM4rMwhrLa-login.JPG)

# Install the Google Teams add-on

In your Google calendar, open the right panel and select the plus sign.  
If the panel is hidden, click on the chevron (&lt;) in the lower-right corner to make the panel appear.

[![googlecalendaraddaddon.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/S7g0AKDflFIWFy8g-googlecalendaraddaddon.png)](https://docs.isb.be/uploads/images/gallery/2023-03/S7g0AKDflFIWFy8g-googlecalendaraddaddon.png)

The Google Workspace Marketplace opens.  
Enter **teams** in the search field and select the Microsoft Teams meeting add-on.

[![installgoogleteamsaddon.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/5XoDXjfPH2uS0Nyj-installgoogleteamsaddon.png)](https://docs.isb.be/uploads/images/gallery/2023-03/5XoDXjfPH2uS0Nyj-installgoogleteamsaddon.png)

Select **Install** and then select **Continue** on the permission screen.  
Select a Google account on the next screen.

The Teams meeting add-on appears in the sidebar.

[![teamsgoogleaddoninstalled.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/vF45Gbe9WGLXuLSe-teamsgoogleaddoninstalled.png)](https://docs.isb.be/uploads/images/gallery/2023-03/vF45Gbe9WGLXuLSe-teamsgoogleaddoninstalled.png)

Log in to the Teams add-on.  
Select Log in, use your ISB email and password if asked, and then select Authorize Access.

[![loginto teams.jpg](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/5bTu7YAjhEj8Uwid-loginto-teams.jpg)](https://docs.isb.be/uploads/images/gallery/2023-03/5bTu7YAjhEj8Uwid-loginto-teams.jpg)

# Schedule a Teams meeting

If you are here for a refresher, please [**click here to jump**](https://docs.isb.be/link/140#bkmrk-%C2%A0) directly to the Google-Teams calendar schedule options. If this is your first time scheduling a meeting, please continue reading.

**Initial checks before scheduling.**

In your Google calendar, please ensure the Teams add-on is present in the right panel.  
If the panel is hidden, select the chevron at the bottom of the screen to show it.

[![teamsgoogleaddoninstalled.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/vF45Gbe9WGLXuLSe-teamsgoogleaddoninstalled.png)](https://docs.isb.be/uploads/images/gallery/2023-03/vF45Gbe9WGLXuLSe-teamsgoogleaddoninstalled.png)

If you have never used the Teams add-on before, please click on it, log in, and Authorize Access.  
Refresh the webpage if needed.

[![loginto teams.jpg](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/5bTu7YAjhEj8Uwid-loginto-teams.jpg)](https://docs.isb.be/uploads/images/gallery/2023-03/5bTu7YAjhEj8Uwid-loginto-teams.jpg)

If you can't find the Teams add-on on the right panel, please follow this **[how-to](https://docs.isb.be/books/isb-repository/page/install-the-google-calendar-teams-add-on "Install the Google Calendar Teams add-on")** to install it.

**Schedule a Teams meeting from Google Calendar.**

You can: **Begin with the meeting time, Begin with the participants,** or **View, edit, and join your meetings**

If you chose to:  
Begin with the meeting time:**

1. Select a meeting time directly in your Google calendar.
2. In the pop-up, add a meeting title and then select <span class="ocpUI">Add conferencing &gt;</span> <span class="ocpUI">Teams meeting</span>.  
      
    [![13eb4b57-e1e2-403a-add6-5499c70c3b1b.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/4pGkRBVgNLyL6Q19-13eb4b57-e1e2-403a-add6-5499c70c3b1b.png)](https://docs.isb.be/uploads/images/gallery/2023-03/4pGkRBVgNLyL6Q19-13eb4b57-e1e2-403a-add6-5499c70c3b1b.png)
3. In the Add guests space, enter the people you invite to the meeting.  
    You can also add a location, meeting description and change the date and time.  
      
    [![2bff2efb-3064-4abd-ba62-e57e6d546a85.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/OKlMqSaMfIMdoRsx-2bff2efb-3064-4abd-ba62-e57e6d546a85.png)](https://docs.isb.be/uploads/images/gallery/2023-03/OKlMqSaMfIMdoRsx-2bff2efb-3064-4abd-ba62-e57e6d546a85.png)
4. Select More options if you want to add more info, such as whether guests can invite other people or when you wish to receive meeting notifications.
5. When you're done, select <span class="ocpUI">Save</span>.

The meeting now appears in your Google calendar.

**Begin with the participants:**

1. On the left side of your Google calendar, select <span class="ocpUI">Create</span>.  
      
    [![7f63c5c9-4af7-4713-9d25-c524df764078.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/4jYV6KQ8Mo0hsQg5-7f63c5c9-4af7-4713-9d25-c524df764078.png)](https://docs.isb.be/uploads/images/gallery/2023-03/4jYV6KQ8Mo0hsQg5-7f63c5c9-4af7-4713-9d25-c524df764078.png)
2. At the bottom of the box that opens, select <span class="ocpUI">More Options</span>.
3. Select <span class="ocpUI">Add conferencing &gt;</span> <span class="ocpUI">Microsoft Teams meeting</span>.  
      
    [![7cb2ff85-17e9-4424-9004-c9565dea790e.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/Wjd5C6gehk3VK1cX-7cb2ff85-17e9-4424-9004-c9565dea790e.png)](https://docs.isb.be/uploads/images/gallery/2023-03/Wjd5C6gehk3VK1cX-7cb2ff85-17e9-4424-9004-c9565dea790e.png)
4. Give your meeting a title, and in the <span class="ocpUI">Add guests</span> space, enter the people you're inviting to the meeting.  
      
    [![0b9330fe-85db-4b39-8a4f-8a082ee2116b.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/qvEAs2AnWSNmcAhS-0b9330fe-85db-4b39-8a4f-8a082ee2116b.png)](https://docs.isb.be/uploads/images/gallery/2023-03/qvEAs2AnWSNmcAhS-0b9330fe-85db-4b39-8a4f-8a082ee2116b.png)
5. Under the title, select a day and time for the meeting. You can also select Find a Time (under Doesn't repeat) to help determine a time.
6. Enter any other details you want, such as whether guests can invite other people or when you wish to receive meeting notifications.
7. Select <span class="ocpUI">Save</span>.

The meeting now appears in your Google calendar.

**View, edit, and join your meetings:**

To view today's and tomorrow's Teams meetings**, open the right panel in Google Calendar** and select the Teams add-on.  
If the panel is hidden, select the chevron at the bottom of the screen to show it.

[![eed763df-190d-48e9-8aed-714561dfa903.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/ugjNnvkTTqWMOiP6-eed763df-190d-48e9-8aed-714561dfa903.png)](https://docs.isb.be/uploads/images/gallery/2023-03/ugjNnvkTTqWMOiP6-eed763df-190d-48e9-8aed-714561dfa903.png)

Select <span class="ocpUI">Join</span> to join a meeting.

To **view or edit meeting details**, double-click the meeting in the calendar.   
The details view opens.

[![ed4dcb7f-6257-4d86-a0ca-39d137310f39.png](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/ZXz4uQqaAhBDvldx-ed4dcb7f-6257-4d86-a0ca-39d137310f39.png)](https://docs.isb.be/uploads/images/gallery/2023-03/ZXz4uQqaAhBDvldx-ed4dcb7f-6257-4d86-a0ca-39d137310f39.png)

You can make any changes here. When you finish, select Save. If it's meeting time, select **Join Teams** meeting.

# Teams Meeting Options

How to: change the Lobby settings; Co-organizers (Co-teachers); Who can present; Allow mic or camera; Record automatically; ETC.

Find the Team meeting in your Google Calendar, click on it, and select Meeting Options from the pop-up. You may have to click on the **^** symbol to make the options link visible.

[![find_meeting_options.JPG](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/7DiJkSjQiD9CxEdz-find-meeting-options.JPG)](https://docs.isb.be/uploads/images/gallery/2023-03/7DiJkSjQiD9CxEdz-find-meeting-options.JPG)

The Options page will open separately (see an example underneath); from here, you can:

1. Change who can bypass the lobby.  
    You can decide who gets into meetings directly and who should wait to be let in. If you choose to have people wait, you (and anyone else allowed to admit people) will see a list of people in the lobby. From there, you can choose whether to accept or deny them.
2. Get notified when callers join or leave.  
    You may want to receive an alert when someone calling in by phone joins or leaves your meeting.
3. Read a reminder on how to add co-organizers (co-teachers), assign roles (presenter, attendee), and what their capabilities will be after the meeting starts.
4. Change who can present.  
    S<span style="background-color: rgb(255, 255, 255);">ee [Roles in a Teams meeting ](https://support.microsoft.com/en-us/office/roles-in-microsoft-teams-meetings-c16fa7d0-1666-4dde-8686-0a0bfe16e019)fo</span>r details about selecting presenters and changing someone's role before and during a meeting.
5. Allow mic for attendees.  
    Prevent attendees from unmuting themselves.
6. Allow camera for attendees.  
    Prevent attendees from sharing their cameras.
7. Decide to record automatically.  
    If you turn on this option, a recording and transcription of your meeting will begin as soon as the meeting starts.
8. Allow meeting chat.  
    In general, people invited to the meeting can participate in a meeting chat before, during, and after the meeting.
    
    If you select Disabled for this option, there will be no meeting chat.
    
    If you select In-meeting only, the meeting chat will be unavailable before and after the meeting.
9. Allow reactions.  
    You can choose whether people can use live reactions in a meeting. If you don't, they can still raise their hand.
10. Enable the Q&amp;A module.  
    Use Q&amp;A to allow attendees to post, reply, and react to questions in real-time during a meeting.
11. Provide CART Captions.  
    Communication access real-time translation (CART) captions are human-generated captions in which a trained CART captioner listens to speech during a meeting and translates it to text.
12. Allow attendance report.  
    Enable attendance reports in Teams meetings to view and download details about who attended your meeting, how long they attended, and more.
13. Do not forget to **Save** if you change any of the options.

[![meeting_options.JPG](https://docs.isb.be/uploads/images/gallery/2023-03/scaled-1680-/DxqA2YeWkrXX9f32-meeting-options.JPG)](https://docs.isb.be/uploads/images/gallery/2023-03/DxqA2YeWkrXX9f32-meeting-options.JPG)

# Wildix Phones

# Wildix Chrome Extension and Portal Login

To access, set up, and manage the extra capabilities of our phone system, please start by installing **the [Wildix Collaboration Chrome Extension](https://chrome.google.com/webstore/detail/wildix-collaboration/lobgohpoobpijgfegnlhdnppegdbomkn)**[ ](https://chrome.google.com/webstore/detail/wildix-collaboration/lobgohpoobpijgfegnlhdnppegdbomkn)and log in.

(While logged in, you can answer all your extension calls from your PC.)

**[![instal_extension_a.JPG](https://docs.isb.be/uploads/images/gallery/2023-12/scaled-1680-/uCTTBuAINeohPipc-instal-extension-a.JPG)](https://docs.isb.be/uploads/images/gallery/2023-12/uCTTBuAINeohPipc-instal-extension-a.JPG)**

Next, click on the puzzle piece in the upper-right Chrome corner, pin, and select the Wildix extension. In the new pop-up window, under Domain, please insert **isb2.wildixin.com** and Save.

[![open_pin_domain_a.JPG](https://docs.isb.be/uploads/images/gallery/2023-12/scaled-1680-/d4XoT22zHde82kFb-open-pin-domain-a.JPG)](https://docs.isb.be/uploads/images/gallery/2023-12/d4XoT22zHde82kFb-open-pin-domain-a.JPG)

Chrome will automatically open [https://isb2.wildixin.com/authorization/](https://isb2.wildixin.com/authorization/). Please log in using the Google or Microsoft buttons.

[![login_a.JPG](https://docs.isb.be/uploads/images/gallery/2023-12/scaled-1680-/Klqn06YOI5HLCEBP-login-a.JPG)](https://docs.isb.be/uploads/images/gallery/2023-12/Klqn06YOI5HLCEBP-login-a.JPG)

You are now ready to go. While logged in, you can answer your extension calls from your computer - a pop-up will appear on the screen.

If your microphone or sound does not work correctly, you can test and change the options by going into Settings and the Web Phone menu that can be found in the left panel.

[![Web_Phone_b.JPG](https://docs.isb.be/uploads/images/gallery/2024-01/scaled-1680-/8NyK7LxKMsQRaw4a-web-phone-b.JPG)](https://docs.isb.be/uploads/images/gallery/2024-01/8NyK7LxKMsQRaw4a-web-phone-b.JPG)

If you close the portal, you can reopen it by clicking on the Wildix extension or by following this **[link](https://isb2.wildixin.com/collaboration/)**.

From the portal, you can:

- - [Forward calls to your mobile phone – immediately, after a while, etc.](https://docs.isb.be/books/isb-repository/page/forward-calls-to-your-mobile)
    - [Forward calls to your replacement – when on leave or at a different desk.](https://docs.isb.be/books/isb-repository/page/forward-calls-when-away)
    - [Redirect calls to your voicemail when you cannot answer, in a meeting, etc.](https://docs.isb.be/books/isb-repository/page/redirect-calls-to-your-voicemail)
    - [Setup the function keys (speed dial) for fast calling.](https://docs.isb.be/books/isb-repository/page/setup-the-function-keys-speed-dial)
    - [Send a fax.](https://docs.isb.be/books/isb-repository/page/send-a-fax)
    - [See the ISB telephone list (phonebook) – search for and call any of the users/extensions.](https://docs.isb.be/books/isb-repository/page/see-the-isb-telephone-list)
    - [See the history of your calls / missed calls.](https://docs.isb.be/books/isb-repository/page/see-the-history-of-your-calls)
    - [Listen/manage/download your voicemails.](https://docs.isb.be/books/isb-repository/page/voicemail-listen-delete-save-etc)
    - <span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-ligatures: standardcontextual; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">[Call any of the ISB extensions from your mobile phone. Check your missed calls, voicemails, and the ISB telephone list.](https://docs.isb.be/books/isb-repository/page/wildix-on-your-mobile)</span>

# Forward calls to your mobile

To activate the forwarding function, open **[https://isb2.wildixin.com/collaboration/](https://isb2.wildixin.com/collaboration/)** login and go to Settings.

Under Personal, add your mobile phone. +32 format

[![settings_personal_b.JPG](https://docs.isb.be/uploads/images/gallery/2024-01/scaled-1680-/i6h7RAizzUfqqSdC-settings-personal-b.JPG)](https://docs.isb.be/uploads/images/gallery/2024-01/i6h7RAizzUfqqSdC-settings-personal-b.JPG)

Then select the Features tab and activate the Enable mobility with timeout. In the example underneath, the default (10) was changed to 2, meaning that after 2 seconds, the mobile phone and the computer (if logged in to Wildix) will also ring.

[![settings_features_b.JPG](https://docs.isb.be/uploads/images/gallery/2024-01/scaled-1680-/v7OausrowexpUndX-settings-features-b.JPG)](https://docs.isb.be/uploads/images/gallery/2024-01/v7OausrowexpUndX-settings-features-b.JPG)

If you want to forward external calls - please click on *external,* Activate calls, and Enable mobility as above - or as needed.

[![settings_features_external_b.JPG](https://docs.isb.be/uploads/images/gallery/2024-01/scaled-1680-/X0GpMqOPWa6TFnhe-settings-features-external-b.JPG)](https://docs.isb.be/uploads/images/gallery/2024-01/X0GpMqOPWa6TFnhe-settings-features-external-b.JPG)

You are now ready to go.

# Forward calls when away

To forward calls to another extension, your mobile phone, or your voicemail.

To activate the forwarding function while away from your office or on vacation, open **[https://isb2.wildixin.com/collaboration/](https://isb2.wildixin.com/collaboration/)** login and go to settings.

Select the Features tab and activate the ***away*** class. Make sure that **Call reject** is off, turn on **Call Forward All**, and choose the destination. If **Voicemail** is selected, everybody who calls will be redirected to your voicemail; input an extension or even your mobile phone, and all your calls will be forwarded to it. Do not forget to press **Save**.

[![activate_away_b.JPG](https://docs.isb.be/uploads/images/gallery/2024-01/scaled-1680-/cPNF3NQGkRXA0vFt-activate-away-b.JPG)](https://docs.isb.be/uploads/images/gallery/2024-01/cPNF3NQGkRXA0vFt-activate-away-b.JPG)

**Important step.** Change your status to *away* to activate the new settings.

Click on your account bubble in the upper right and select **Change Status**. In the pop-up window, change your status to away. Press **OK**. You can also set up the end date and your status and settings will change automatically back to available.

[![change_busy_b.JPG](https://docs.isb.be/uploads/images/gallery/2024-01/scaled-1680-/QXmhSz1UtRRLvMTo-change-busy-b.JPG)](https://docs.isb.be/uploads/images/gallery/2024-01/QXmhSz1UtRRLvMTo-change-busy-b.JPG)

# Redirect calls to your voicemail

To activate the forwarding function while away from your office or on vacation, open **[https://isb2.wildixin.com/collaboration/](https://isb2.wildixin.com/collaboration/)** login and go to settings.

Select the **Features** tab on the left and activate the ***Do not disturb*** class. Make sure that **Call reject** is off and turn on **Call Forward All** - **Voicemail** should be the default destination. Do not forget to press **Save**.

[![dnd_b.JPG](https://docs.isb.be/uploads/images/gallery/2024-01/scaled-1680-/RbQevEvbObYABzF0-dnd-b.JPG)](https://docs.isb.be/uploads/images/gallery/2024-01/RbQevEvbObYABzF0-dnd-b.JPG)

**Important step.** Change your status to ***Do not disturb*** to activate the new settings.

Click on your account bubble in the upper right and select **Change status.** In the pop-up window, change your status to ***do not disturb***. Press **OK**.

[![change_busy_b.JPG](https://docs.isb.be/uploads/images/gallery/2024-01/scaled-1680-/QXmhSz1UtRRLvMTo-change-busy-b.JPG)](https://docs.isb.be/uploads/images/gallery/2024-01/QXmhSz1UtRRLvMTo-change-busy-b.JPG)

<span style="background-color: rgb(255, 255, 255);">Click **[here](https://docs.isb.be/books/isb-repository/page/voicemail-listen-delete-save-etc "Voicemail options")** to learn how to listen to, manage, and/or set up your voicemail[.](https://docs.isb.be/books/isb-repository/page/voicemail-listen-delete-save-etc "Voicemail options")</span>

# Voicemail (listen, delete, save, etc.)

You can listen to, delete, sort, save, and forward your voicemails by logging into **https://isb2.wildixin.com/collaboration/** and accessing the Voicemail tab or using the landline phone. Recording your unavailable or busy message is only possible using the landline.

(Please scroll down if you want to manage your voicemail via the web interface.)

On the phone, dial **\*81** to reach the Voicemail menu.

1\. Press **1** to listen to your messages.  
 After listening to your messages, you can press **1** again to reply or  
 You can press **2** to hear the phone number that left the message and the time and date the message was left.  
 Press **3** for advanced options.  
 Press **5** to repeat the current message.  
 Press **6** to listen to the next message.  
 Press **7** to delete the current message.  
 Press **8** to forward the message to another user.  
 Press **9** to save the message.  
 Press **\#** to exit.

2\. Press **2** to move the saved messages into folders

3\. Press **3** for advanced options  
 Press **5** to send a voicemail message

4\. Press 0 for mailbox options  
 Press **1** to record your unavailable message - what people hear when you do not answer the phone before the bip.  
 Press **2** to record your busy message - what people hear when you are on the phone and cannot pick up before the bip.  
 Press **3** to record your name - if you do not want to record an unavailable or busy message, the operator can add your name to the automated greetings.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

If you want to use the web interface to manage, listen to, delete, or forward your voicemails, please go to https://isb2.wildixin.com/collaboration/, log in, and select the Voicemail tab.

You can select a message to delete it or download it to listen to it, archive it, or forward it to an email.

[![voicemail_b.JPG](https://docs.isb.be/uploads/images/gallery/2024-01/scaled-1680-/clmv3LGxeFdQV1JK-voicemail-b.JPG)](https://docs.isb.be/uploads/images/gallery/2024-01/clmv3LGxeFdQV1JK-voicemail-b.JPG)

# Setup the function keys (speed dial)

To configure the white buttons adjacent to the phone screen, open **[https://isb2.wildixin.com/collaboration/](https://isb2.wildixin.com/collaboration/)** login and go to **Settings**. Select the **Fn keys** menu from the left-hand side.

You can remove Lines 1 and 2 - the default setup - and add a Colleague.

Change the type of function to **Colleague**, add an appropriate name (it will be visible on the phone), and search by name or input the extension. Do not forget to click on the eye to stop the notifications from popping up whenever your colleague is on a call and press **Save** at the end.

[![Fn_keys_c.JPG](https://docs.isb.be/uploads/images/gallery/2024-01/scaled-1680-/cGbXienTjC30PWtj-fn-keys-c.JPG)](https://docs.isb.be/uploads/images/gallery/2024-01/cGbXienTjC30PWtj-fn-keys-c.JPG)

If you want to add a non-colleague phone number, change the type to **Speed dial** and add an appropriate name and the number. Do not forget to press Save.

[![spped_dial.JPG](https://docs.isb.be/uploads/images/gallery/2024-01/scaled-1680-/774Sf6ua7O0HfR3S-spped-dial.JPG)](https://docs.isb.be/uploads/images/gallery/2024-01/774Sf6ua7O0HfR3S-spped-dial.JPG)

# Send a fax

If you need to send a fax, open **[https://isb2.wildixin.com/collaboration/](https://isb2.wildixin.com/collaboration/)** login and click on the big **+ bubble**. Select **Send Fax**.

In the pop-up window, insert the fax number in +32 format, choose the file you want to send (pdf format), and press the **send icon**.

[![send_fax.JPG](https://docs.isb.be/uploads/images/gallery/2024-01/scaled-1680-/Yj4sjElnrUnGWAPf-send-fax.JPG)](https://docs.isb.be/uploads/images/gallery/2024-01/Yj4sjElnrUnGWAPf-send-fax.JPG)

You will receive a confirmation email with your attachment and a full report.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

To set up a **Faxcover**, please go to **Settings** and select the **Fax Server** menu from the left panel.

Add the ISB logo and name;

Under **Fax machine id**, you can add the school's fax number, <span lang="EN" style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">+3226614200; </span>

<span lang="EN" style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Under **Fax header**, you can add your name or other important data relevant to the receiver. </span>

<span lang="EN" style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Do not forget to press **Save**.</span>

<span lang="EN" style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">[![faxcover_b.JPG](https://docs.isb.be/uploads/images/gallery/2024-01/scaled-1680-/IhoHwfhOoSXw5TRt-faxcover-b.JPG)](https://docs.isb.be/uploads/images/gallery/2024-01/IhoHwfhOoSXw5TRt-faxcover-b.JPG)</span>

# See the ISB telephone list

To search for and call any of the users/extensions.

Open **[https://isb2.wildixin.com/collaboration/](https://isb2.wildixin.com/collaboration/)** login and click on the **Phonebook** **icon**.

You can search by family name, title, or extension number or select the phone from the list for more details. You can also call any of our extensions directly from this menu. If Web is selected next to the green call button/bubble, your call will be made using the browser - from your computer. If you change it to WorkForce, your phone will dial the selected number. [![phonebook_b.JPG](https://docs.isb.be/uploads/images/gallery/2024-01/scaled-1680-/p7WIVv5Gsocmxvb8-phonebook-b.JPG)](https://docs.isb.be/uploads/images/gallery/2024-01/p7WIVv5Gsocmxvb8-phonebook-b.JPG)

The Mobile and Wildix functions, if visible, do not work, but if you install the Wildix Collaboration app on your mobile and sign in, you can call any of the ISB extensions from the app. You can also check your missed calls, voicemails, and the ISB telephone list.

[Wildix Collaboration Mobile](https://play.google.com/store/apps/details?id=com.wildix&hl=en&gl=US) - for Android

[Wildix Collaboration Mobile](https://play.google.com/store/apps/details?id=com.wildix&hl=en&gl=US) - for Apple

Open the app, add **isb2.wildixin.com** under Domain, and use Google or Office to sign in using your school credentials.

# See the history of your calls.

Missed calls / received / rejected / etc.

Open **[https://isb2.wildixin.com/collaboration/](https://isb2.wildixin.com/collaboration/)** login and click on the History icon.

If you want to sort the calls, you can change **All** to **Incoming**, **Outgoing**, **Missed**, Etc. You can select any of the numbers and call back. If **Web** is selected next to the green call button/bubble, your call will be made using the browser from your computer. If you change it to **WorkForce**, your landline will dial the selected number.

[![history_b.JPG](https://docs.isb.be/uploads/images/gallery/2024-01/scaled-1680-/Vy95Kk5fCYwXpnqx-history-b.JPG)](https://docs.isb.be/uploads/images/gallery/2024-01/Vy95Kk5fCYwXpnqx-history-b.JPG)

# Wildix on your mobile

Call any of the ISB extensions from your mobile phone. Check your missed calls, voicemails, and the ISB telephone list.

Install the:

[Wildix Collaboration Mobile](https://play.google.com/store/apps/details?id=com.wildix&hl=en&gl=US) - for Android

[Wildix Collaboration Mobile](https://play.google.com/store/apps/details?id=com.wildix&hl=en&gl=US) - for Apple

Open the app, add **isb2.wildixin.com** under Domain, and select Google or Office to sign in using your school credentials.