Clevershare (Mac) - no sound or wrong output - fix

First, please make sure that the Mac, the Interactive Display, and the player (Youtube, VLC) are not on mute. If all are good:

In 90% of the cases forcing the app to close and reopen fixes the problem.

Right-click (click with 2 fingers, or press and hold Control while clicking) the Clevershare icon in your Dock and select Quit from the contextual menu that appears. Then, reopen the app, reconnect, and test again.

 

quit_clevershare.JPG

If the sound is still not going through, Quit Clevershare one more time, and open the System Preferences menu from the Apple symbol in the upper-left corner. In the window that pops up select the Security & Privacy menu. Click on the Privacy tab and find the Microphone option on the side. Remove and check back the tick next to Clevershare. You may have to unlock this menu by clicking on the lock in the lower-left corner. If asked, use the password that you use to log in to your Mac.

 

Reopen the Clevershare app and reconnect - the sound should be back to its 340 m/s normal behavior.

open_security&privacy.JPG sound.JPG

 


Revision #15
Created 19 October 2020 14:08:13 by Nicolae Marin
Updated 20 October 2020 09:18:17 by Nicolae Marin