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AG only works on Chrome for now, and it requires installing an extension and an app. We are working on a more streamlined solution. Please go to the AG login page and log in. Select e-ID and agree with the terms of use. Install the Chrome extension as r...

Initial setup and other essential things that you need to know. Please assign an iPad to the students and ask them to try to use the same one every time. I put a sticker on all of them. The benefits of using the same iPad are: Fast log in. Instead of g...

If Chrome displays a page incorrectly or it fails to sign you in, clear the cache and try again. Click the 3 vertical dots from the upper-right corner and select Settings. Click on Privacy and security in the left panel and select Clear browsing data. Unche...

To activate the spellcheck in Chrome, please open the Customize Menu (1) and click on Settings (2). Under You and Google (3) select Sync and Google services (4), scroll down and activate Enhanced spell check (5).

If you discover that Word, Excel, PowerPoint, or any other Office apps, do not let you edit your documents, please follow the steps underneath to fix the problem. If the problem persists, please let the IT department know at ithelpdesk@isb.be Bring the...

For now, Math Type cannot be activated on Macs, but Word has its own equation creator/editor. To use the menu, click on the Insert tab, select the education symbol, and "Insert new equation."

Using the Authenticator app instead of the phone/text system is more convenient, secure, and most importantly it will still work if you change your phone number (while on leave or vacation, for example). Here are the steps to set it up. Scan the appropriate Q...

ISBConnect is our guest WiFi network and can be accessed by anybody.  Before connecting, please ensure that the MAC randomizer of your device is off for ISBConnect. For iPhones and iPads, click the info bubble next to ISBConnect, scroll down, and make sure t...

(click on the chapter to fast jump to it) How to:  Sign in to use Acrobat Sign: Acrobat Sign is a web-based application. Configure your user account: verify and edit your profile information; choose a default signature and style; set up your events and/or n...

If the copier is in standby, scan your card or press the Home button to wake it up.     If you have never used the copiers at ISB, scan your card, press Yes, type your username (your email without @isb.be), press OK, and add your net...

If the copier is on standby, scan your card or press the Home button to wake it up.       Print Release: Computer: if not already the default, select the 'XeroX-Papercut' printer and press Print. If XeroX-Papercut is not on your lis...

If you cannot find your queue, please open it from System Properties (settings) - scroll down to Printers and Scanners - and double-click on XeroX-Papercut. Hold for Authentication fix: Usually, when your print jobs get stuck in your queue with the message...

Please keep in mind that not all copiers are created equal; only some of them can make a booklet, perforate, staple, or fold your print/copy job. However, if the nearest copier cannot do what you have in mind, do not fret. Print the job and find the closest co...

If XeroX-Papercut is not in your list of printers, please install it from the Self-Service portal. If Self-Service (the icon with the ISB logo) is not present in the dock, please search for and open it using the magnifying glass (Spotlight) in the upper-right...

If you cannot find the new XeroX-Papercut printer in your list of printers, please open a folder and copy-paste \\paper into the location field. Press enter and double-click Papercut_Xerox from the list of printers to install it.  Reopen the print menu and ...

From Copier: Sign in, place the originals on the glass, and choose Copy. Scroll to 'Reduce / Enlarge' and select 'Auto' from the pop-up menu.  Select the needed size from the following menu - usually A4 or A3 - press OK and Start. If you need a differen...

To access, set up, and manage the extra capabilities of our phone system, please start by installing the Wildix Collaboration Chrome Extension and log in. (While logged in, you can answer all your extension calls from your PC.) Next, click on the puzzle pi...

To activate the forwarding function, open https://isb2.wildixin.com/collaboration/ login and go to Settings. Under Personal, add your mobile phone. +32 format Then select the Features tab and activate the Enable mobility with timeout. In the example undern...