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Welcome to the ISB Knowledge Base.

Find quick answers and step-by-step guides for the technology and services used at ISB.

What do you need help with?

Help with Mac basics, software installation, updates, screenshots, shortcuts, Zoom, and shared drives.

Help with Gmail, Google Drive, Docs, Sheets, Slides, browser profiles, and transferring your data.

Help installing Teams, scheduling meetings, changing meeting settings, and using Teams with Google Calendar.

Help connecting to ISB Wi-Fi, guest Wi-Fi, VPN, and shared network drives.

Help with Xerox copiers, Papercut, printing, scanning, copying, and fixing stuck print jobs.

Help setting up shared iPads and using Apple Classroom.

Help with Wildix phones, call forwarding, voicemail, the telephone list, and the Wildix mobile app.

Help with Adobe, Microsoft Office, Zoom, eID, PowerSchool, and other ISB applications.

Find help with student accounts, Wi-Fi, Google Workspace, Zoom, shared iPads, and other student technology.

Find help with employee accounts, VPN, phones, software, shared drives, printers, and classroom technology.

Find help with school applications, parent portals, account access, and common technology questions.

If you cannot find the answer, contact the ISB IT team through the usual support channel.

When reporting a problem, please include:

Tip: Use the search box with the words you would normally use when asking for help, such as “Wi-Fi not working,” “how to print,” or “Teams camera.”