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Welcome to the ISB KnowledgeHelp Base.Center.

Find quick answers and step-by-step guides for the technology and services used at ISB.

What do you need help with?

Mac

    MacBook basics i3 classroom screens Google Workspace and laptops

    Help with Mac basics, software installation, updates, screenshots, shortcuts, Zoom, and shared drives.

    Google Workspace

    Help with Gmail, Google Drive, Docs, Sheets, Slides, browser profiles, and transferring your data.

    Google Meet

    Help installing Teams, scheduling meetings, changing meeting settings, and using Teams with Google Calendar.

    Wi-Fi and network access

    Help connecting to ISB Wi-Fi, guest Wi-Fi, VPN, and shared network drives.

    Printing and scanning

    Help with Xerox copiers, Papercut, printing, scanning, copying,

    Accounts and fixingsecurity stuckSoftware printand jobs.applications

    iPads and Apple Classroom

    Help setting up shared iPads and using Apple Classroom.

    Phones and voicemail

    Help with Wildix phones, call forwarding, voicemail, the telephone list, and the Wildix mobile app.

    Software and applications

    Help with Adobe, Microsoft Office, Zoom, eID, PowerSchool, and other ISB applications.

    QuickMost linkscommon tasks

    Use two Google accounts at the same time Start or join a Google Meet Connect to ISB Wi-Fi Update

    macOS

     Install software on a MacBook Print

    Updateor macOS

    Schedule a Teams meeting

    Access Google Drive

    Find the ISB telephone list

    Contact IT support

    scan

    Find information for your role

    Students

    Find help with student accounts, Wi-Fi, Google Workspace, Zoom, shared iPads, and other student technology.

    Faculty and Staff

    Find help with employee accounts, VPN, phones, software, shared drives, printers, and classroom technology.

    Parents

    Find help with school applications, parent portals, account access, and common technology questions.

    Still need help?

    If you cannot find the answer,answer contact

    Contact the ISB IT team through the usual support channel.

    When reporting a problem, please include:

    • Your name and role

    • Your

      room or location

    Your device and operating system

    The application or service affected

    What you were trying to do

    A screenshot of the error,problem, if possible

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