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Initial setup and other essential things that you need to know. Please assign an iPad to the students and ask them to try to use the same one every time. I put a sticker on all of them. The benefits of using the same iPad are: Fast log in. Instead of g...

1. Click here to Update or install Zoom or install via the Self-Service Portal (ISB Logo) 2. Once installed, go to System Preferences and select Security & Privacy 3. Then click on Privacy, Microphone and make sure that zoom.us is ticked.  (this needs to...

Automatically Delete Files in Bin after 30 Days By default, on the Mac laptops, your recycle bin does not delete files automatically. This means that the recycle bin can grow very big. The Mac laptops can actually automatically delete files in the recycle af...

To get the current version of Mac you have installed, follow these steps: Click the Apple logo in the top left corner of the screen: Select "About This Mac": The version information is now available to you:

1. To install the Zoom app on your laptop, click on this link. 2.  In the pop-up window, select Open Self Service. 3. Wait until the latest version of the Zoom app gets installed.

To make sure your camera, microphone and screen sharing works on your computer, please follow the next steps. 1. On your computer, open System Preferences. You can do so by clicking on the Apple logo in the top-left corner of your screen, and select Syste...

If Chrome displays a page incorrectly or it fails to sign you in, clear the cache and try again. Click the 3 vertical dots from the upper-right corner and select Settings. Click on Privacy and security in the left panel and select Clear browsing data. Unche...

Due to changes in how macOS is being updated, you cannot update your school computer by going into System Preferences. To bypass the administrative needs, we have deployed an application in Self Service. Please note that once started, the process cannot be s...

To activate the spellcheck in Chrome, please open the Customize Menu (1) and click on Settings (2). Under You and Google (3) select Sync and Google services (4), scroll down and activate Enhanced spell check (5).

If you discover that Word, Excel, PowerPoint, or any other Office apps, do not let you edit your documents, please follow the steps underneath to fix the problem. If the problem persists, please let the IT department know at ithelpdesk@isb.be Bring the...

For now, Math Type cannot be activated on Macs, but Word has its own equation creator/editor. To use the menu, click on the Insert tab, select the education symbol, and "Insert new equation."

Using the Authenticator app instead of the phone/text system is more convenient, secure, and most importantly it will still work if you change your phone number (while on leave or vacation, for example). Here are the steps to set it up. Scan the appropriate Q...

ADMIN New Top Navbar, Manage Profile and Quick Data The top Navbar icons have changed slightly but still do the same thing ( eg. Print ) The Personalize menu item has been removed, instead use Manage Profile from the User icon at the top right. This is used to...

ISBConnect is our guest WiFi network and can be accessed by anybody.  Before connecting, please ensure that the MAC randomizer of your device is off for ISBConnect. For iPhones and iPads, click the info bubble next to ISBConnect, scroll down, and make sure t...

ISB has many drives. To connect to one, follow these steps:   Open a Finder window: In the top bar, click on "Go" and then "Connect to Server": Type in the name of the server: Be sure to put smb:// before the name of the server or it won't be able to ...

(click on the chapter to fast jump to it) How to:  Sign in to use Acrobat Sign: Acrobat Sign is a web-based application. Configure your user account: verify and edit your profile information; choose a default signature and style; set up your events and/or n...

If the copier is in standby, scan your card or press the Home button to wake it up.     If you have never used the copiers at ISB, scan your card, press Yes, type your username (your email without @isb.be), press OK, and add your net...

If the copier is on standby, scan your card or press the Home button to wake it up.       Print Release: Computer: if not already the default, select the 'XeroX-Papercut' printer and press Print. If XeroX-Papercut is not on your lis...