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On a Mac, My Computer (or File Explorer) is called Finder (1). Its shortcut is usually the first one in the dock (1). You can also invoke it by pressing Option+Command+Space, or by searching for Finder. By default, everything that you download or receive thro...

Self Service is a software distribution platform from where you can install apps on Mac machines. If Self Service is not present in the dock (the icon with the ISB logo) please search for and open it using the magnifying glass (Spotlight) in the upper-right c...

Initial setup and other essential things that you need to know.Please assign an iPad per student and ask them to try to use the same one every time. We numbered them 1 to 15 on the left and 1 to 15 on the right: The benefits of using the same iPad are: ...

(For AG please follow this link.) Open the Self-Service Software Portal and install the Belgium eID app. Once installed you will have 2 pop-ups: For government related pages (ex. My Minfin, Ma Sante, etc.) please use Safary and fin...

AG only works on Chrome for now, and it requires installing an extension and an app. We are working on a more streamlined solution. Please go to the AG login page and log in. Select e-ID and agree with the terms of use. Install the Chrome extension as r...

Initial setup and other essential things that you need to know. Please assign an iPad to the students and ask them to try to use the same one every time. I put a sticker on all of them. The benefits of using the same iPad are: Fast log in. Instead of g...

1. Click here to Update or install Zoom or install via the Self-Service Portal (ISB Logo) 2. Once installed, go to System Preferences and select Security & Privacy 3. Then click on Privacy, Microphone and make sure that zoom.us is ticked.  (this needs to...

We are going to remove the Mac wireless network in a couple of days. If you are still connected to the Mac network, please follow these simple steps to change to ISB. Open Self Service, find the Remove Mac Network icon, and press Remove. The script usually t...

Automatically Delete Files in Bin after 30 Days By default, on the Mac laptops, your recycle bin does not delete files automatically. This means that the recycle bin can grow very big. The Mac laptops can actually automatically delete files in the recycle af...

To get the current version of Mac you have installed, follow these steps: Click the Apple logo in the top left corner of the screen: Select "About This Mac": The version information is now available to you:

1. To install the Zoom app on your laptop, click on this link. 2.  In the pop-up window, select Open Self Service. 3. Wait until the latest version of the Zoom app gets installed.

To make sure your camera, microphone and screen sharing works on your computer, please follow the next steps. 1. On your computer, open System Preferences. You can do so by clicking on the Apple logo in the top-left corner of your screen, and select Syste...

How to Clear Cache, Restart, Update Lately, Chrome started to misbehave – not loading pages, failing to sign in, bad rendering, etc. We found easy fixes for all the situations. First things first – if you have a big Update button in the upper right corner, ...

If Chrome displays a page incorrectly or it fails to sign you in, clear the cache and try again. Click the 3 vertical dots from the upper-right corner and select Settings. Click on Privacy and security in the left panel and select Clear browsing data. Unche...

Due to changes in how macOS is being updated, you cannot update your school computer by going into System Preferences. To bypass the administrative needs, we have deployed an application in Self Service. Please note that once started, the process cannot be s...

To activate the spellcheck in Chrome, please open the Customize Menu (1) and click on Settings (2). Under You and Google (3) select Sync and Google services (4), scroll down and activate Enhanced spell check (5).

If you discover that Word, Excel, PowerPoint, or any other Office apps, do not let you edit your documents, please follow the steps underneath to fix the problem. If the problem persists, please let the IT department know at ithelpdesk@isb.be Bring the...

If you discover that Word, Excel, PowerPoint, or any other Office apps, do not let you edit your documents, please follow the steps underneath to fix the problem. If the problem persists, please let the IT department know at ithelpdesk@isb.be Bring the...

For now, Math Type cannot be activated on Macs, but Word has its own equation creator/editor. To use the menu, click on the Insert tab, select the education symbol, and "Insert new equation."

Using the Authenticator app instead of the phone/text system is more convenient, secure, and most importantly it will still work if you change your phone number (while on leave or vacation, for example). Here are the steps to set it up. Scan the appropriate Q...