ISB Help Center
Find quick answers and step-by-step guides for ISB technology, Google Workspace, Google Meet, Wi-Fi, printing, laptops, iPads, and classroom equipment.
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Welcome to the ISB Help Center Find quick answers and step-by-step guides for the technology used...
Getting started to MacBook.
Tips and tricks for beginners.
Where are my menus? (File, Save As, Print, Insert, etc.)
On macOS, the majority of the apps do not carry the menu bar on top of their windows. The menu is...
How do I minimize, maximize, close an app, exit full screen?
The usual buttons for minimze, maximize/full screen, and close, are moved from the upper-right co...
How do I take a screenshot?
Press together Shift, Command, and 3. A thumbnail with the screenshot will appear in the lower...
What about my keyboard shortcuts? (Copy-paste, print, find, etc.)
For most of them, use the '⌘ command' key instead of the Windows' darling, Ctrl. You can find un...
Where are my Documents, Apps, Downloads?
On a Mac, My Computer (or File Explorer) is called Finder (1). Its shortcut is usually the first ...
Mac - Install Software - Self Service
Self Service is a software distribution platform from where you can install apps on Mac machines....
Zoom Setup
1. Click here to Update or install Zoom or install via the Self-Service Portal (ISB Logo) 2. O...
Automatically Delete Files in Bin after 30 Days
Automatically Delete Files in Bin after 30 Days By default, on the Mac laptops, your recycle bin...
Getting Mac Version Information
To get the current version of Mac you have installed, follow these steps: Click the Apple logo i...
Installing Zoom for students
1. To install the Zoom app on your laptop, click on this link. 2. In the pop-up window, select ...
Setting Up Zoom for Students
To make sure your camera, microphone and screen sharing works on your computer, please follow t...
Update MacOS
Due to changes in how macOS is being updated, you cannot update your school computer by going int...
Accessing ISB Drives
ISB has many drives. To connect to one, follow these steps: Open a Finder window: In the t...
Google Essentials
Gmail, Google Drive, Docs, Sheets, Slides, Google Meet, and account help.
Sign in to your ISB Google account
ISB Google services are protected by Microsoft single sign-on (SSO). You use your ISB Microsoft a...
Use two Google accounts at the same time
Chrome profiles are the safest way to keep your ISB account and personal Google account separate....
Chrome profiles
Create a Chrome profile for your ISB account Chrome profiles keep school browsing, bookmarks, his...
Start or join a Google Meet
Google Meet is used for online meetings, lessons, interviews, and collaboration. Join a meeting O...
Chrome - Clear Cache
If Chrome displays a page incorrectly or it fails to sign you in, clear the cache and try again. ...
Chrome - Enable Spell Check
To activate the spellcheck in Chrome, please open the Customize Menu (1) and click on Settings (2...
Take Your Google Data With You - for Teachers and Staff
Google Data If needed, it is possible to export all of your Google data. Your ISB account wi...
Take Your Google Data With You - for Students
Google Data In December, after you leave, your ISB account will be deactivated. Your content...
i3 Classroom Screens
I3 Screen in the classroom
Every classroom at ISB is equipped with an i3 ELM 2 interactive screen. Use the screen to display...
Turn the i3 screen on or off
Turn the screen on Press the screen's power button or use the remote control. Wait for the displa...
Connect a MacBook to the i3 screen
You can connect your MacBook to the i3 classroom screen using USB-C or HDMI. USB-C connection USB...
Present wirelessly on an i3 screen
You can share your MacBook screen wirelessly to an i3 ELM 2 classroom screen using i3 AllSync or ...
Use the Windows 11 OPS module on the i3 screen
All i3 classroom screens include a built-in Windows 11 computer called an OPS module. Use it when...
Printing and Scanning
Xerox Copiers - First Log in - New users
If the copier is in standby, scan your card or press the Home button to wake it up. ...
Xerox Copiers - Copy, Print, Scan (work in progress)
If the copier is on standby, scan your card or press the Home button to wake it up. ...
Xerox Copiers - Enlarge/Reduce
From Copier: Sign in, place the originals on the glass, and choose Copy. Scroll to 'Reduce / Enl...
Xerox Copiers - Booklets
Please keep in mind that not all copiers are created equal; only some of them can make a booklet,...
XeroX-Paparcut Missing on Mac? Install it from Self-Service
If XeroX-Papercut is not in your list of printers, please install it from the Self-Service portal...
XeroX-Paparcut Missing on Windows? Install it from \\paper
If you cannot find the new XeroX-Papercut printer in your list of printers, please open a folder ...
Xerox Printing - Jobs Stuck in the Queue - Fixes
If you cannot find your queue, please open it from System Properties (settings) - scroll down to ...
Accounts and Security
eID - Install the Belgium eID app to access government related pages
(For AG please follow this link.) Open the Self-Service Software Portal and install the Belgium ...
eID - Accessing the AG website using the Belgium ID - initial setup
AG only works on Chrome for now, and it requires installing an extension and an app. We are worki...
Microsoft Authenticator app (setup)
Using the Authenticator app instead of the phone/text system is more convenient, secure, and most...
iPads and Apple Classroom
Apple Classroom
Apple Classroom
Classroom is installed on all teacher's iPads. If you need Classroom on a different iPad please s...
Shared iPads ES
Initial setup and other essential things that you need to know.Please assign an iPad per student ...
Shared iPads HS Art
Initial setup and other essential things that you need to know. Please assign an iPad to the stu...
Wifi and Network Access
ISB Connect, ISB, How, Where, What.
Connect to ISB
Connect to the Network on macOS 15.1../26 Click the Wi-Fi icon in the top-right corner of th...
Connect to ISBConnect
ISBConnect is our guest WiFi network and can be accessed by anybody. Before connecting, please ...
Wireless – ISB Connect, ISB, How, What, Where
This information can only be viewed by ISB employees. Please Log In (upper-right corner) using yo...
VPN - Initial Setup
This information can only be viewed by ISB employees. Please Log In (upper-right corner) using yo...
VPN - How to connect to the ISB network using the VPN
This information can only be viewed by ISB employees. Please Log In (upper-right corner) using yo...
Projectors
Projectors - How to Connect to the Projector in the Atrium.
Open the cabinet and take the tablet out. (Please ask the HS’ General Office or the IT depar...
Projectors - How to Connect to the Projector in the Annex
Safety first: This projector uses a laser beam; please avoid looking at the operating lam...
Software and Applications
How to install the most requested software yourself.
Adobe Acrobat Sign
(click on the chapter to fast jump to it) How to: Sign in to use Acrobat Sign: Acrobat Sign is...
How to install Adobe software
How to install the newest version of Photoshop, Illustrator, Premiere, Acrobat, Lightroom, etc. o...
Office - Word, Excel, PowerPoint - No editing rights
If you discover that Word, Excel, PowerPoint, or any other Office apps, do not let you edit your ...
Powerschool v21.11 - New Features
ADMIN New Top Navbar, Manage Profile and Quick Data The top Navbar icons have changed slightly bu...
Mac - Install Software - Self Service
Self Service is a software distribution platform from where you can install apps on Mac machines....
Advanced Math/Equations symbols
For now, Math Type cannot be activated on Macs, but Word has its own equation creator/editor. To...
Windows - Install Software - Company Portal
The company portal is a distribution platform from where you can install software on Windows mach...
Phones and Voicemail
Wildix Chrome Extension and Portal Login
To access, set up, and manage the extra capabilities of our phone system, please start by install...
Forward calls to your mobile
To activate the forwarding function, open https://isb2.wildixin.com/collaboration/ login and go t...
Forward calls when away
To forward calls to another extension, your mobile phone, or your voicemail. To activate the for...
Redirect calls to your voicemail
To activate the forwarding function while away from your office or on vacation, open https://isb2...
Voicemail (listen, delete, save, etc.)
You can listen to, delete, sort, save, and forward your voicemails by logging into https://isb2.w...
Setup the function keys (speed dial)
To configure the white buttons adjacent to the phone screen, open https://isb2.wildixin.com/colla...
Send a fax
If you need to send a fax, open https://isb2.wildixin.com/collaboration/ login and click on the b...
See the ISB telephone list
To search for and call any of the users/extensions. Open https://isb2.wildixin.com/collaboration...
See the history of your calls.
Missed calls / received / rejected / etc. Open https://isb2.wildixin.com/collaboration/ login an...
Wildix on your mobile
Call any of the ISB extensions from your mobile phone. Check your missed calls, voicemails, and t...